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Advisor
| Posting date: | 13 August 2024 |
|---|---|
| Salary: | £26,390 per year |
| Hours: | Full time |
| Closing date: | 16 August 2024 |
| Location: | G15 8LB |
| Remote working: | On-site only |
| Company: | Drumchapel Money Advice Centre |
| Job type: | Permanent |
| Job reference: |
Summary
Provide advice and assistance to clients with financial issues via telephone, face-to-face or email interview at DMAC’s office or an outreach location. • To carry out benefit calculations to maximise client’s income through advice on welfare benefits and other sources of financial assistance • To identify benefit entitlements and assist client to apply for same • To provide guidance, information, representation and support in the areas of welfare benefits and represent at benefit tribunals when necessary. • To offer appropriate assistance to individuals requiring help with financial budgeting • To communicate effectively with third parties on behalf of the client • To manage a busy case load and carry out detailed casework on the client’s behalf • To maintain accurate computer records in line with DMAC’s procedures • To ensure GDPR legislation is adhered to • To keep up to date with current legislation relevant to the Financial Inclusion Sector and to be accountable for own personal development • To actively participate in any training or activities to improve advice practices and business processes • To adhere to the policies and procedures of DMAC • To perform any other related duties which may be required to produce an effective outcome in your day-to-day tasks and objectives
ESSENTIAL Sound knowledge and experience of welfare benefits (DWP and SSS), Experience of providing face to face advice, Experience of managing a busy caseload pro-actively (review and update cases and work to time scales), Experience completing benefit application forms both by hand and online, Experience in benefit tribunal representation, Excellent literacy and numeracy skills, Knowledge of IT packages including Microsoft Office, Knowledge of HMCTS appeals process for benefit appeals, Ability to write comprehensive case studies, Knowledge of energy and fuel poverty issues, Ability to work on own initiative, Ability to work in a team setting, Excellent communication skills – communicate clearly, verbally and in writing, Pro-actively keep knowledge and skills up to date, Ability to work effectively with service users and adapt approach to each case as required, Understanding of the impact of the economic downturn in relation to vulnerable families
DESIRABLE Experience of working in the voluntary sector, Ability to perform manual benefit calculations, Experience of providing telephone advice Driving Licence and own transport
To Apply for this post you should send us a cover letter advising how you meet the criteria contained in the Person Specification along with your CV to admin@d-mac.org.uk
ESSENTIAL Sound knowledge and experience of welfare benefits (DWP and SSS), Experience of providing face to face advice, Experience of managing a busy caseload pro-actively (review and update cases and work to time scales), Experience completing benefit application forms both by hand and online, Experience in benefit tribunal representation, Excellent literacy and numeracy skills, Knowledge of IT packages including Microsoft Office, Knowledge of HMCTS appeals process for benefit appeals, Ability to write comprehensive case studies, Knowledge of energy and fuel poverty issues, Ability to work on own initiative, Ability to work in a team setting, Excellent communication skills – communicate clearly, verbally and in writing, Pro-actively keep knowledge and skills up to date, Ability to work effectively with service users and adapt approach to each case as required, Understanding of the impact of the economic downturn in relation to vulnerable families
DESIRABLE Experience of working in the voluntary sector, Ability to perform manual benefit calculations, Experience of providing telephone advice Driving Licence and own transport
To Apply for this post you should send us a cover letter advising how you meet the criteria contained in the Person Specification along with your CV to admin@d-mac.org.uk
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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.