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Operations Support Manager
| Posting date: | 12 August 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 11 September 2024 |
| Location: | BT2 8LA |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 58954 |
Summary
Job OverviewMitie has a great opportunity for a Security Operations Support Manager to join the Total Security Management Team.
The Security Operations Support Manager is responsible for supporting the local operations manager, to ensure that they meet or exceed the budget and service delivery requirements through ensuring all officers in the store portfolio fully understand and comply with all apsects of Mitie policies. You will use highly effective coaching and performance management skills to deliver an industry leading Security team for our client.
Main Duties
-The security operations manager will effectively manage the performance of a designated region, ensuring that they build, lead, retain and support in the development of a team of security officers that believe and demonstrate through their work that Mitie is different to other Security service providers
-Responsible for the maintenance and review of both Assignment Instructions and Risk Assessments
-Ensuring all vacancies are advertised with the appropriate agencies and maintain establishment to deliver the coverage KPI specified by the customer through management of recruitment and succession planning to ensure that the Store portfolio has the capability to deliver consistent high levels of service
-Ensuring adequate and appropriate training, advice and support is provided to make the Officer team successful. This includes ensuring knowledge and use of key systems, tools and awareness of policies; undertaking regular appraisals; providing open feedback on progress and career development and use of sanctions for underperformance
What we are looking for
-Excellent organisational and time management skills
-Confident and professional working approach and appearance
-Strong customer service, client focused attitude with the ability to build good working relationships
-Exceptional verbal and written communication skills
-Ability to work individually and as part of a team
-Resilient and tenacious with a ‘can do' approach
-Flexible and adaptable
-Literate, numerate and IT skills to medium level user
-Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
-Exspected to hold level 3 apprenticeship in management development and working towards level 5
-A Full UK Driving licence is required
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
The Security Operations Support Manager is responsible for supporting the local operations manager, to ensure that they meet or exceed the budget and service delivery requirements through ensuring all officers in the store portfolio fully understand and comply with all apsects of Mitie policies. You will use highly effective coaching and performance management skills to deliver an industry leading Security team for our client.
Main Duties
-The security operations manager will effectively manage the performance of a designated region, ensuring that they build, lead, retain and support in the development of a team of security officers that believe and demonstrate through their work that Mitie is different to other Security service providers
-Responsible for the maintenance and review of both Assignment Instructions and Risk Assessments
-Ensuring all vacancies are advertised with the appropriate agencies and maintain establishment to deliver the coverage KPI specified by the customer through management of recruitment and succession planning to ensure that the Store portfolio has the capability to deliver consistent high levels of service
-Ensuring adequate and appropriate training, advice and support is provided to make the Officer team successful. This includes ensuring knowledge and use of key systems, tools and awareness of policies; undertaking regular appraisals; providing open feedback on progress and career development and use of sanctions for underperformance
What we are looking for
-Excellent organisational and time management skills
-Confident and professional working approach and appearance
-Strong customer service, client focused attitude with the ability to build good working relationships
-Exceptional verbal and written communication skills
-Ability to work individually and as part of a team
-Resilient and tenacious with a ‘can do' approach
-Flexible and adaptable
-Literate, numerate and IT skills to medium level user
-Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
-Exspected to hold level 3 apprenticeship in management development and working towards level 5
-A Full UK Driving licence is required
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.