Warning
This job advert has expired and applications have closed.
Radiology IT Technician-Digital | East and North Hertfordshire NHS Trust
| Posting date: | 09 August 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,530 - £29,114 per annum |
| Hours: | Full time |
| Closing date: | 08 September 2024 |
| Location: | Stevenage, SG41AB |
| Company: | East and North Hertfordshire NHS Trust |
| Job type: | Permanent |
| Job reference: | 6516621/361-6516621 |
Summary
We are recruiting for a Radiology IT Technician who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
To perform and demonstrate knowledge / expertise in the routine support and administration of the Radiology Clinical IT Systems. This includes using clinical IT computer systems to update/validate patient data and co-ordinate patient images.
To be responsible for the provision of professional, effective and customer focused support to East and North Herts NHS Trust computer users.
To adhere to strict protocols and procedures in supporting staff and ensure that correct escalation channels are followed. To promote the correct use of IT resources within the organisation and provide training and user assurance.
To be able to communicate with users who may be experiencing difficulties with a range of IT problems and may be stressed or aggressive, assessing the situation and gather information to resolve problems in a timely effective manner whilst reassuring the end user.
This is an important role as some of the Radiology clinical applications run 24 hours a day, 7 days a week, and as such the post holder will be required to participate in the Clinical IT team on-call, out of hours support.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
To provide 2nd line support using advance skills and complex knowledge of all clinical IT systems using available tools and technologies to diagnose, troubleshoot and resolve problems.
To accurately document all support calls and emails, gathering as much information as quickly as possible to correctly diagnose faults. Taking ownership for 2nd line issues and managing the resolution ensuring that service level agreements are met.
To provide advice, assurance, training, and support to users in both standard desktop software and clinical systems.
To ensure that data entry is accurate to provide basic stat reports for end users.
To follow escalation channels ensuring that the correct route to resolve the call is followed. If calls are passed to third party resolver groups, the post holder is required to monitor the call with the third party and ensure its correct and timely resolution.
East and North Hertfordshire NHS Trust are proud of the range of general & specialist services we provide & our 6,000 plus dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding & starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees.
Employees are entitled to seek to work flexible working patterns & we are committed to listen & consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Please see the attached Job Description and Person Specificationapplicant pack for further detailed information regarding this role.
This advert closes on Friday 23 Aug 2024