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IT Support Technician (Apprenticeship)
| Posting date: | 08 August 2024 |
|---|---|
| Salary: | £8.72 per hour |
| Hours: | Full time |
| Closing date: | 22 August 2024 |
| Location: | Bristol, BS16 3RY |
| Company: | GetMyFirstJob Ltd |
| Job type: | Apprenticeship |
| Job reference: | 253038 |
Summary
Your duties:
Diagnose and resolve software and hardware incidents, including operating systems (Windows and 0ffice 365) and across a range of software applications used across the business.
Assist all users with any IT and digital related incident, whether desk side or remote, logging support tickets to document system changes and resolution actions.
Install and configure new IT equipment.
Resolve incidents and upgrade different types of software and hardware including printers and scanners.
Maintain and ensure compliance to security arrangements for all IT systems.
Help to maintain documentation for all systems (hardware and software), including system architecture updates.
Assist with software licensing and renewals.
Undertake network cabling adjustments as and when requested to ensure all PCs and peripheral devices are connected and accessible.
Assist with and implement IT solutions (hardware and software) to assist in achieving business goals.
Maintain and support all hardware including internal telephone systems and company mobile phone contract.
Support Portable Appliance Testing (PAT) throughout office premises in line with IET and HSE guidelines.
Training
Information Communications Technician Apprenticeship Level 3The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials
Cloud Services
Mobile and Operating Systems
Technology and Business
Scripting and Automation
EPA Readiness TrainingFor each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.
An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.
Qualifications required
GCSE's grades 9/A* - 4/C including Maths and English.
Skills required
Experience with Office 365 including Microsoft Office and SharePoint.
Full UK Driving License preferable.
Basic knowledge of IT troubleshooting and problem solving.
Prospects
Promotion to IT Technician.
Qualification / Standard : ST0973 Information communications technician
Duration 18 months