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Regional Claims Investigation Manager
| Posting date: | 02 August 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Dependent on experience |
| Hours: | Full time |
| Closing date: | 01 September 2024 |
| Location: | LOCATION INDEPENDENT WORKER, LOCATION INDEPENDENT WORKER, |
| Company: | AXA UK |
| Job type: | Permanent |
| Job reference: | 2400075T |
Summary
It’s an exciting time to join us as a Regional Claims Investigation Manager here at AXA, as you’ll be responsible for enhancing the value of Investigation Services.
As a Regional Claims Investigation Manager, you’ll be leading a team of talented Claims Inspectors, Field Inspectors and Desktop Investigators. Working together with your team, you’ll be responsible for building consistency and improving the quality of closing claims fairly and ensuring alignment with the wider Claims and AXA Insurance strategy.
At AXA we work smart, this role is non-office based meaning you can predominantly work from home or if in a field based role, you’ll travel to visit offices or client sites as required.
What you’ll be doing:
You’ll be leading a team of 12-15 investigators to achieve a pragmatic and cost-effective approach to claims investigation by telephone or site visit to achieve quality decisions and gather appropriate evidence in line with disclosure rules.
Helping the Claims Investigation Management Team to develop and implement operational plans and strategies in line with the business unit goals and ambitions.
Working with internal and external customers to ensure the investigation service proposition is fit for purpose, including where appropriate quality risk improvement advice to underwriters.
You’ll have complete ownership and delivery of projects on behalf of Investigation Team.
Identify training needs through quality assurance, assist in the design and implementation of technical training and to evaluate the benefit of training delivered to your team.
Be an ambassador for change within the Investigations Team, creating the best culture, environment and opportunities for continuous improvement be that for processes, people focused approaches to work or leadership styles.
As a Regional Claims Investigation Manager, you’ll be leading a team of talented Claims Inspectors, Field Inspectors and Desktop Investigators. Working together with your team, you’ll be responsible for building consistency and improving the quality of closing claims fairly and ensuring alignment with the wider Claims and AXA Insurance strategy.
At AXA we work smart, this role is non-office based meaning you can predominantly work from home or if in a field based role, you’ll travel to visit offices or client sites as required.
What you’ll be doing:
You’ll be leading a team of 12-15 investigators to achieve a pragmatic and cost-effective approach to claims investigation by telephone or site visit to achieve quality decisions and gather appropriate evidence in line with disclosure rules.
Helping the Claims Investigation Management Team to develop and implement operational plans and strategies in line with the business unit goals and ambitions.
Working with internal and external customers to ensure the investigation service proposition is fit for purpose, including where appropriate quality risk improvement advice to underwriters.
You’ll have complete ownership and delivery of projects on behalf of Investigation Team.
Identify training needs through quality assurance, assist in the design and implementation of technical training and to evaluate the benefit of training delivered to your team.
Be an ambassador for change within the Investigations Team, creating the best culture, environment and opportunities for continuous improvement be that for processes, people focused approaches to work or leadership styles.