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Helpdesk Operator
| Posting date: | 31 July 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 08 August 2024 |
| Location: | PR2,3LH |
| Remote working: | On-site only |
| Company: | Lancashire Fire and Rescue Service |
| Job type: | Permanent |
| Job reference: |
Summary
Location:
Lancashire Fire and Rescue Service Headquarters, Garstang Road, Fulwood, Preston, PR2,3LH
Salary:
Grade 4 Bar 5
Grade 4 Spinal Column Points 9-13 (£25,119 - £26, 873)
Grade 5 Spinal Column Points 14–19 (£27,334 - £29,777)
Working Arrangements:
36.25 hours per week, a flexitime scheme is in operation.
Closing Date:
12 noon, 9 August 2024
An opportunity has arisen for a Help desk operator to join an inclusive and value driven public sector organisation with an outstanding organisational culture. We offer free car parking, a generous pension and generous annual leave.
The Helpdesk Operator’s role is to provide first-line support for all ICT-related queries and issues, ensuring a professional and customer-focused service. The role will include monitoring key elements of the ICT infrastructure, such as network, storage, and security, and escalating issues according to best practice policies set by the Business Support Manager.
For those who are already operating at a Grade 5 level, you will provide first-line support for critical communications and complex network, software, and hardware issues, demonstrating second-line technical knowledge. You will offer insights for improving efficiency, assist in the planning and development of ICT systems, and provide limited second-line support as part of the three-tier support process.
An involvement in project work will also be essential, as will the development of user based instructional guides.
The role will allow the successful candidate the ability to develop, train and progress through an established career structure. The successful candidate should therefore have Level 3 qualification in a computing related subject or demonstrable evidence of the appropriate level of experience and have completed a ITL foundation level or have a willingness to undertake this.
Please click here for the online application and further information.
Closing date for applications is 12 noon on 9 August 2024 however we reserve the right to close the advert prior to this if sufficient quality applications have been received.
We anticipate interviews to take place w/c 19 August 2024 or w/c 26 August 2024.
This post is subject to a Standard check with the Disclosure and Barring Service.
Diversity Matters at Lancashire Fire and Rescue Service – we want to attract the broadest range of people to work with us and the more diverse the workforce, the better able we are to serve our community. We are committed to equality of opportunity and welcome applications from all individuals regardless of gender, ethnicity, disability, sexuality, social background, religion and/or belief or age. We are proud to be a Disability Confident Employer.
Lancashire Fire and Rescue Service Headquarters, Garstang Road, Fulwood, Preston, PR2,3LH
Salary:
Grade 4 Bar 5
Grade 4 Spinal Column Points 9-13 (£25,119 - £26, 873)
Grade 5 Spinal Column Points 14–19 (£27,334 - £29,777)
Working Arrangements:
36.25 hours per week, a flexitime scheme is in operation.
Closing Date:
12 noon, 9 August 2024
An opportunity has arisen for a Help desk operator to join an inclusive and value driven public sector organisation with an outstanding organisational culture. We offer free car parking, a generous pension and generous annual leave.
The Helpdesk Operator’s role is to provide first-line support for all ICT-related queries and issues, ensuring a professional and customer-focused service. The role will include monitoring key elements of the ICT infrastructure, such as network, storage, and security, and escalating issues according to best practice policies set by the Business Support Manager.
For those who are already operating at a Grade 5 level, you will provide first-line support for critical communications and complex network, software, and hardware issues, demonstrating second-line technical knowledge. You will offer insights for improving efficiency, assist in the planning and development of ICT systems, and provide limited second-line support as part of the three-tier support process.
An involvement in project work will also be essential, as will the development of user based instructional guides.
The role will allow the successful candidate the ability to develop, train and progress through an established career structure. The successful candidate should therefore have Level 3 qualification in a computing related subject or demonstrable evidence of the appropriate level of experience and have completed a ITL foundation level or have a willingness to undertake this.
Please click here for the online application and further information.
Closing date for applications is 12 noon on 9 August 2024 however we reserve the right to close the advert prior to this if sufficient quality applications have been received.
We anticipate interviews to take place w/c 19 August 2024 or w/c 26 August 2024.
This post is subject to a Standard check with the Disclosure and Barring Service.
Diversity Matters at Lancashire Fire and Rescue Service – we want to attract the broadest range of people to work with us and the more diverse the workforce, the better able we are to serve our community. We are committed to equality of opportunity and welcome applications from all individuals regardless of gender, ethnicity, disability, sexuality, social background, religion and/or belief or age. We are proud to be a Disability Confident Employer.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.