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Tenant Services Administrator
| Posting date: | 30 July 2024 |
|---|---|
| Salary: | £27,117.00 per year |
| Additional salary information: | 27117 - 27117 |
| Hours: | Full time |
| Closing date: | 14 August 2024 |
| Location: | Hemel Hempstead, HP2 4XH |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | JUL20243925 |
Summary
Tenant Services Administrator - £27,117 pa - 35 hours
About the role
The Tenant Services Administrator will be responsible for the provision of a professional customer focussed front line service for Hightown's internal and external customers as well as the provision of efficient and effective administration service to support Hightown's Housing Team. The Tenant Services Administrator will be joining a small, busy team; they will require a flexible approach to the job and will work as part of a team to deliver services and achieve targets.
Key Responsibilities:
To provide administrative support to Housing Officers dealing with housing management issues including general communications, mail merges and newsletters.
To respond to general housing management enquiries including pet permission requests, reports of anti-social behaviour, parking, and tenancy changes.
To ensure that accurate and detailed information is obtained from tenants, updating tenancy records where appropriate and keeping accurate records of customer contacts, including complaints.
To accompany Housing Officers on visits and to provide support at resident involvement events.
To liaise with appropriate external agencies and internal departments to deal with housing management issues.
About Us
Hightown is a charitable housing association transforming thousands of lives every year. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We have high ambitions, a principled approach and a dependable, flexible team that delivers.
We currently manage over 9,000 homes and employ over 1000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver around 500 new affordable homes each year.
The Benefits
In return for your hard work and commitment, we offer a benefits package which includes:
Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
£27,117 pa for a 35 hour a week contract
Regular support from your line manager and colleagues
Annual bonus based on satisfactory performance
Monthly attendance bonus on top of your basic salary
Annual salary and cost of living review
Commitment to health and wellbeing with the Five Ways to Wellbeing
Ongoing professional development and support to deliver outstanding support
Workplace pension scheme and life assurance of three times your annual salary
Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
Friendly and supportive team environment
Employee assistance helpline
Mileage paid for car usage
Closing date: Wednesday 14th August 2024
Interview date: Thursday 22nd August 2024
Appointment to this position will be subject to satisfactory DBS, references and medical checks.
We are an Equal Opportunities and Disability Confident Employer.
If you are interested in joining our friendly team, please apply below.
About the role
The Tenant Services Administrator will be responsible for the provision of a professional customer focussed front line service for Hightown's internal and external customers as well as the provision of efficient and effective administration service to support Hightown's Housing Team. The Tenant Services Administrator will be joining a small, busy team; they will require a flexible approach to the job and will work as part of a team to deliver services and achieve targets.
Key Responsibilities:
To provide administrative support to Housing Officers dealing with housing management issues including general communications, mail merges and newsletters.
To respond to general housing management enquiries including pet permission requests, reports of anti-social behaviour, parking, and tenancy changes.
To ensure that accurate and detailed information is obtained from tenants, updating tenancy records where appropriate and keeping accurate records of customer contacts, including complaints.
To accompany Housing Officers on visits and to provide support at resident involvement events.
To liaise with appropriate external agencies and internal departments to deal with housing management issues.
About Us
Hightown is a charitable housing association transforming thousands of lives every year. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We have high ambitions, a principled approach and a dependable, flexible team that delivers.
We currently manage over 9,000 homes and employ over 1000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver around 500 new affordable homes each year.
The Benefits
In return for your hard work and commitment, we offer a benefits package which includes:
Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
£27,117 pa for a 35 hour a week contract
Regular support from your line manager and colleagues
Annual bonus based on satisfactory performance
Monthly attendance bonus on top of your basic salary
Annual salary and cost of living review
Commitment to health and wellbeing with the Five Ways to Wellbeing
Ongoing professional development and support to deliver outstanding support
Workplace pension scheme and life assurance of three times your annual salary
Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
Friendly and supportive team environment
Employee assistance helpline
Mileage paid for car usage
Closing date: Wednesday 14th August 2024
Interview date: Thursday 22nd August 2024
Appointment to this position will be subject to satisfactory DBS, references and medical checks.
We are an Equal Opportunities and Disability Confident Employer.
If you are interested in joining our friendly team, please apply below.