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Co-creation Lead - West Midlands, UK
| Posting date: | 30 July 2024 |
|---|---|
| Salary: | £35,395 to £39,238 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 09 August 2024 |
| Location: | West Midlands, UK, B37 7YD |
| Company: | Platform Housing Group |
| Job type: | Permanent |
| Job reference: | 1026076 |
Summary
Platform are currently recruiting for a Co-Creation Lead who will work closely with the Customer Engagement Manager to develop and embed Platform’s approach to co-creation. The role will lead on co-creation projects involving customers, colleagues and stakeholders in the development of Platform services.
This role will oversee and coordinate Platforms customer engagement activities working with colleagues to ensure that the customer engagement framework is utilised effectively across all services to achieve maximum impact in putting the customer voice at the heart of everything we do.
This is a fixed term contract for approximately 9-12 months.
What are some of the tasks you could you be doing as our Co-Creation Lead?
Support the Customer Engagement Manager in the development, design and implementation of Platform’s approach to customer co-creation.
Provide expert advice and consultancy across the team and wider Group on co-creation and customer engagement approaches and methodologies.
To oversee and coordinate a programme of customer engagement and co-creation projects utilising business and customer insight.
Actively identify new ways to engage successfully with customers and communities.
Develop and utilise a range of customer engagement and co-creation approaches to promote a culture of collaboration with customers in the design and development of new and existing services.
Some things we need from you
Customer focused and a commitment to quality and the customer experience.
Experience of leading and delivering successful projects.
Respect of individual needs, and responds in a positive and supportive manner to all customers, colleagues and partners.
Understanding of, and commitment towards, equality and diversity.
A thorough understanding of the principles of effective customer and community engagement.
The ability to communicate with colleagues and customer at all levels
Some of our great benefits include:
Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
Pension scheme with employee contributions of up to 6% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
Learning and Development opportunities
Salary sacrifice electric vehicle scheme and cycle to work scheme
Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
If this sounds like the role for you and you want to find out more, please contact recruitment@platformhg.com.
This role will oversee and coordinate Platforms customer engagement activities working with colleagues to ensure that the customer engagement framework is utilised effectively across all services to achieve maximum impact in putting the customer voice at the heart of everything we do.
This is a fixed term contract for approximately 9-12 months.
What are some of the tasks you could you be doing as our Co-Creation Lead?
Support the Customer Engagement Manager in the development, design and implementation of Platform’s approach to customer co-creation.
Provide expert advice and consultancy across the team and wider Group on co-creation and customer engagement approaches and methodologies.
To oversee and coordinate a programme of customer engagement and co-creation projects utilising business and customer insight.
Actively identify new ways to engage successfully with customers and communities.
Develop and utilise a range of customer engagement and co-creation approaches to promote a culture of collaboration with customers in the design and development of new and existing services.
Some things we need from you
Customer focused and a commitment to quality and the customer experience.
Experience of leading and delivering successful projects.
Respect of individual needs, and responds in a positive and supportive manner to all customers, colleagues and partners.
Understanding of, and commitment towards, equality and diversity.
A thorough understanding of the principles of effective customer and community engagement.
The ability to communicate with colleagues and customer at all levels
Some of our great benefits include:
Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
Pension scheme with employee contributions of up to 6% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
Learning and Development opportunities
Salary sacrifice electric vehicle scheme and cycle to work scheme
Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
If this sounds like the role for you and you want to find out more, please contact recruitment@platformhg.com.
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