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Operations Manager
| Posting date: | 17 July 2024 |
|---|---|
| Salary: | £43,281.00 per year |
| Additional salary information: | £43281.00 a year |
| Hours: | Full time |
| Closing date: | 29 July 2024 |
| Location: | Coventry, CV8 3AZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0498-24-0006 |
Summary
Scope Leadership Oversee operational activity within TCAA, to support responsive mobilisation of TCAA functions, whilst promoting continuous improvement Provide effective, positive leadership and support to TCAA staff across multiple sites Facilitate regular supervision to TCAA Team Leaders along with annual PDRs Coaching and mentoring of staff to support development Facilitate regular team meetings Develop relationships with internal and external stakeholders Carry out sickness meetings, grievance meetings and disciplinary meetings with the support of HR, when required Compliance Attend and provide updates to Clinical Governance Meetings Carry out audits of air bases and aircrafts (IPC, daily checks, etc) Embed standardisation across the team and air bases, whilst supporting staff with any new procedures and changes Lead on incident reports relating to TCAA, carry out reviews, feedback and learning Review, update and introduce Standard Operating Procedures, ensuring they are fit for purpose Ensure all operational and contractual obligations are met and meet NHS partners needs Ensure the service is compliant with regulatory / accreditation requirements (ie CQC, CAMTS) Monitor Key Performance Indicators within the service to ensure they are met, whilst providing feedback on breaches Implement improvements which will improve service delivery General Support the implementation of TCAA Strategy Proactively lead on the arrangements for ground ambulance transfers, maintaining relationships with providers, reviewing governance procedures and SLAs Effectively manage equipment servicing, collaboration and inspections enabling equipment to be readily available. Whilst leading on procurement for equipment Proactively manage changing proprieties on a daily basis to ensure tasks are completed Engage and work cohesively with CPTs to increase utilisation of TCAA, whilst developing clinicians awareness of TCAA procedures Engage and work cohesively with staff to enhance service delivery Communicate effectively and problem solve when problems arise whilst closely liaising with relevant teams Promote positive Crew Resource Management Act as the Deputy for the Head of Operations when required Lead on allocated projects as requested by the Head of Operations Complete administrative and operational tasks as requested by the Head of Operations PR/Media & Fundraising Actively promote the work of TCAA when hosting base visits and any appropriate opportunities Participate in the charities fundraising activities Adhere to Social Media Policy, always representing TCAA professionally