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Clinical Scheduling Coordinator
| Posting date: | 04 July 2024 |
|---|---|
| Salary: | £23,000.00 to £25,000.00 per year |
| Additional salary information: | £23000.00 - £25000.00 a year |
| Hours: | Full time |
| Closing date: | 19 July 2024 |
| Location: | Shifnal, TF11 8UR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0531-24-0003 |
Summary
Main Duties Support the delivery of high-quality patient care according to MAAC standards, policies and procedures through being responsible for matching resource capacity to forecasted demand to improve clinical care and patient outcomes. Provide assistance with planning rotas to include new starters, leavers, PHEM trainees and students to ensure rotas are planned accurately and efficiently. Plan rotas to meet forecast demand, and adjust making shift amendments, for cancellations, shift swaps, sickness cover and team changes. Plan and publish rotas according to process, ensuring adherence to demand profiling and system status planning. Ensure visibility of core roster cover for all clinical staff and work with the wider operations team to identify and resolve rostering deficiencies. Check and authorize staffing swaps to ensure adequate clinical cover is maintained. Contribute to the design of new rotas and oversee implementation. Use and maintain the workforce management system to plan relief shifts and review resources in line with forecasts, making changes as needed. Develop communication strategies for notification of core roster vacancies. Input and update workforce management data accurately. Ensure compliance with Data Protection and Freedom of Information and Working Time Directive legislation. Be responsible for allocation of leave, training and record abstractions for operational staff accurately and support with the allocation of relief shifts as required. Collate and maintain accurate records as required. Update the workforce management system to staff requests including maternity/paternity leave, coaching and training, stations meetings, team changes, new rota patterns and leave allocation. Plan relief and overtime cover whilst maintaining optimum skill mix and competence levels wherever possible. Ensure that changes in circumstance of clinical staff are actioned using MAAC policies and procedures in collaboration with HR colleagues, and are communicated to the operational management accordingly. Communications and Stakeholder Engagement Deal promptly, efficiently and professionally with calls and emails from staff dealing with queries, absence, annual leave, relief shifts etc and deal with these proactively to provide a good service. Respond to ad hoc enquiries from all levels of staff. Ensure effective communication across all mediums with internal and external stakeholders alike. Liaise with external organisations and other stakeholders, including the military and PHEM program, to plan and allocate staff cost effectively and efficiently, using persuasion and negotiation where required. Maintain confidentiality for all aspects of staff situations that impact on the development of rosters. Analytics and Decision Making Use the workforce management software to deliver complex plans for operational delivery in a timely and accurate manner matching resource plans to forecasted demand profiles. Receive requests for staff abstractions from rotas. Authorise/decline requests for staff abstractions from rotas according to protocols and where necessary liaise with line managers/HR to progress requests, ensuring fairness, equity and consistency. Communicate abstractions to staff and managers, both verbally and in written report form, where necessary. Produce reports and other statistical data as required using a variety of information systems and formats. Liaise with the Managers on issues pertaining to timesheets, including sickness, annual leave and overtime. Monitor abstractions, overtime spend and other designated KPI's and provide reports as required. Admin Support Assist Clinical Admin as and when required. Other Duties Maintain a good working knowledge of Data Protection, Freedom of Information, Working Time Directive and other relevant legislation. Resolve any software interface issues through error checking and contribute to the review of policies/protocols/processes, providing recommendations to improve performance where possible. Contribute to continuous professional development of the Scheduling function, providing support to other members of the team. Ensure service users within areas of responsibility are provided with a quality service and that best practices are adopted within the department. Adhere to robust systems of governance (clinical, financial, staff, information). Contribute to the review of policies/processes/protocols, providing recommendations to improve performance wherever possible. To attend as requested meetings and development training courses and to undertake any other duties that may arise and fall logically within your remit.