Helpdesk Administrator | University Hospital Southampton NHS Foundation Trust
| Posting date: | 03 July 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 Per Annum or Per Annum (PA) Pro Rata. |
| Hours: | Part time |
| Closing date: | 02 August 2024 |
| Location: | Southampton, SO16 6YD |
| Company: | University Hospital Southampton NHS FT |
| Job type: | Permanent |
| Job reference: | 6448603/188-THQ2160624 |
Summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for a detailed job description of the role.
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
Are you enthusiastic about helping people? Do you want to be an integral part of a team that assists our staff, and can you deliver excellent customer service?
If this sounds like you, then you could be the right person for us. We are a friendly team that helps all staff across the trust to do all aspects of staff rostering and resource planning using our workforce systems. We will provide full training to learn our processes.
You'll be part of a team of 6 helpdesk administrators providing 1st level support to users, assisting with projects, data management, reporting and system developments. You will be responsible for answering all manner of queries both by phone and digitally.
We currently work in an agile environment both in the office and remotely. We can support flexible working arrangements.
If you are looking for a role that will continuously develop you and your knowledge, in a team passionate about helping staff at UHS then this is the job for you.
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. In addition, we are open to discussing flexibility in the hours that you work. Please talk to us at the interview about the flexibility you need, and we will explore what’s possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
WHAT YOU’LL DO
• Customer support by telephone, online and face-to-face
• Administrative support to the team for projects
• Process regular tasks following guidance
• Updating data within the systems both manually and by automation
WHAT WE’RE LOOKING FOR
• Positive demeanour and attitude to helping others
• Enthusiasm for learning new skills and processes
• Experience in customer service (this could be in any sector)
• Experience in Microsoft Office products
• Can show attention to detail and accuracy
• Good time management and ability to successfully complete tasks to schedule
This advert closes on Wednesday 17 Jul 2024