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Technical Bureau Operator
| Posting date: | 03 July 2024 |
|---|---|
| Salary: | £23,310 to £25,410 per year |
| Hours: | Full time |
| Closing date: | 02 August 2024 |
| Location: | Glasgow, Scotland |
| Remote working: | On-site only |
| Company: | PDA Search & Selection Ltd |
| Job type: | Permanent |
| Job reference: | Technical Bureau Operator - Glasgow |
Summary
Job Title: Technical Bureau Operator - Days
Location: Gorbals, Glasgow, G5 0US
Annual Salary: £23,310 - £25,410 depending on experience + benefits
Hours: 37.5 hrs per week – 5 over 7 shift pattern
This is a full Time and Permanent role
Our client are a large and growing national facilities management company who have a long-term facilities contract with one of the major national retail supermarkets.
They are actively looking to recruit a new Technical Bureau Operator to join the Technical Bureau team.
The role is available for an immediate start and is full time and permanent. Full training will be given
The role is working 37.5 hours a week and will involve working 5 days out of 7, so will involve working some weekend shifts.
The role will be working shifts of either 7.00am-3.00pm or 11.00am-7.00pm, you would tend to work 1 week of early shifts and then 1 week of late shifts. So please only apply if you are OK to work both shift times.
Job Purpose:
Triage and process automatically generated alarms from Refrigeration systems.
Investigate manually raised jobs via remote diagnostic checks of the BEMS systems and resolve where possible
Answer inbound, and make outbound, calls in a professional manner. Follow call scripts and capture relevant data in compliance with the agreed guidelines
Provide technical support to the field engineering teams and complete all administrative duties as required
Principal Accountabilities:
Triage Refrigeration alarms with a high focus on response times and quality of service
Resolve store logged jobs via remote diagnostic checks/alterations of the BEMS systems to prevent engineer attendance where possible
Identify the root cause of faults, whenever possible, and communicate this to the relevant engineering resource
Utilise the in-house software systems to ensure that all issues are logged, updated and followed through to resolution
Respond in a prompt and professional manner to requests for support for the Field Operations teams via telephone/email
Identify and rectify or escalate any issues with equipment not set to the agreed specification
Work with internal and external stakeholders to ensure a high level of equipment connectivity via the City network infrastructure
Advise the store colleagues of any repair/maintenance issues that are likely to affect the operation of their business
Represent the company in a professional manner at all times and develop a good working relationship with engineers, sub-contractors and Client colleagues
Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments
Comply with the Company Health and Safety Policy at all times
Work with City and Client colleagues to ensure laid-down standards of quality are maintained
Comply with any other reasonable request or instruction from the Line Manager
Skills / Experience Required:
Must be IT Literate – strong knowledge of MS Office Packaged – Excel, Word, Powerpoint
Strong communication skills – written and verbal
Helpful / friendly manner
Customer focussed
Self-motivated
Our client are flexible on your background, all training will be provided, the main experience they are looking for is someone who is IT Literate (strong user of Microsoft Word, Excel and PowerPoint) and a strong communicator (written and verbal).
To apply for this role please submit your full CV to Yvette Harding at PDA Search & Selection
Location: Gorbals, Glasgow, G5 0US
Annual Salary: £23,310 - £25,410 depending on experience + benefits
Hours: 37.5 hrs per week – 5 over 7 shift pattern
This is a full Time and Permanent role
Our client are a large and growing national facilities management company who have a long-term facilities contract with one of the major national retail supermarkets.
They are actively looking to recruit a new Technical Bureau Operator to join the Technical Bureau team.
The role is available for an immediate start and is full time and permanent. Full training will be given
The role is working 37.5 hours a week and will involve working 5 days out of 7, so will involve working some weekend shifts.
The role will be working shifts of either 7.00am-3.00pm or 11.00am-7.00pm, you would tend to work 1 week of early shifts and then 1 week of late shifts. So please only apply if you are OK to work both shift times.
Job Purpose:
Triage and process automatically generated alarms from Refrigeration systems.
Investigate manually raised jobs via remote diagnostic checks of the BEMS systems and resolve where possible
Answer inbound, and make outbound, calls in a professional manner. Follow call scripts and capture relevant data in compliance with the agreed guidelines
Provide technical support to the field engineering teams and complete all administrative duties as required
Principal Accountabilities:
Triage Refrigeration alarms with a high focus on response times and quality of service
Resolve store logged jobs via remote diagnostic checks/alterations of the BEMS systems to prevent engineer attendance where possible
Identify the root cause of faults, whenever possible, and communicate this to the relevant engineering resource
Utilise the in-house software systems to ensure that all issues are logged, updated and followed through to resolution
Respond in a prompt and professional manner to requests for support for the Field Operations teams via telephone/email
Identify and rectify or escalate any issues with equipment not set to the agreed specification
Work with internal and external stakeholders to ensure a high level of equipment connectivity via the City network infrastructure
Advise the store colleagues of any repair/maintenance issues that are likely to affect the operation of their business
Represent the company in a professional manner at all times and develop a good working relationship with engineers, sub-contractors and Client colleagues
Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments
Comply with the Company Health and Safety Policy at all times
Work with City and Client colleagues to ensure laid-down standards of quality are maintained
Comply with any other reasonable request or instruction from the Line Manager
Skills / Experience Required:
Must be IT Literate – strong knowledge of MS Office Packaged – Excel, Word, Powerpoint
Strong communication skills – written and verbal
Helpful / friendly manner
Customer focussed
Self-motivated
Our client are flexible on your background, all training will be provided, the main experience they are looking for is someone who is IT Literate (strong user of Microsoft Word, Excel and PowerPoint) and a strong communicator (written and verbal).
To apply for this role please submit your full CV to Yvette Harding at PDA Search & Selection