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Ward Clerk, Band 2- Chedworth Surgical Unit
| Posting date: | 28 June 2024 |
|---|---|
| Salary: | £22,383.00 per year |
| Additional salary information: | £22383.00 a year |
| Hours: | Full time |
| Closing date: | 21 July 2024 |
| Location: | Cheltenham, GL53 7AN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9318-24-0844 |
Summary
To ensure the smooth clerical administration in the department Reception area. To be able to communicate effectively with the multidisciplinary team, patients, clinical staff and the general public ensuring visitors are made to feel welcome with appropriate information given. Demonstrate excellent customer care skills. Respond to patient, staff and visitor request appropriately Receive queries, in person, by e-mail and on the telephone and manage appropriately To cover Chedworth Surgical Unit reception To maintain records on both paper and IT systems. Undertaking clerical duties as required and to assist and support day surgery staff with data input onto electronic patient records as necessary. To be competent with all of the office equipment Obtain all notes for Chedworth Surgical Unit including day case and inpatient surgery, pain and urology clinics and results ensuring clinical staff have access to essential information in a timely fashion Reporting faults to our estate teams Ongoing checks throughout the day for add-ons to surgery & clinic lists Filing of all patient documentation generated on the unit ensuring notes are up to date and accurate when used by clinical staff Trace and send away all notes to the relevant departments after being filed correctly Arranging hospital transport for patients Arrive and depart clinics on Trak Care Answer the phone, check voicemail and return any calls