Sales Support Administrator
| Posting date: | 28 June 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 July 2024 |
| Location: | Lowestoft, Suffolk |
| Remote working: | On-site only |
| Company: | P+S Personnel Services Ltd |
| Job type: | Permanent |
| Job reference: | PS3893AW |
Summary
P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking a Sales Support Administrator to join their team on a full-time permanent basis based in Lowestoft.
Role Summary:
Helping to deliver excellent customer service and supporting the company’s administrative processes. Using a range of office software, including email, spreadsheets, and databases, to ensure the smooth and efficient running of the Sales Support.
Main Responsibilities:
• To have extensive knowledge of the company, its aims, objectives, and its strategic direction.
• Being on the frontline on phone answering, fielding incoming calls to relevant people/departments.
• Sales Order processing.
• Using the CRM to keep accurate records of discussions or correspondence with customers and notifying relevant salesperson.
• Providing a varied range of sales support activities, from marketing support material through to entertaining clients at our premises.
• Use a range of office software, including email, Excel spreadsheets and company databases, to ensure the efficient running of the sales process.
• Monitoring production time sheets – entering times onto the spreadsheet and monitoring for efficiencies.
• Working with the Operations Manager to support her in making sure all orders are on track through production and customers receive their order on time, in full.
• Ensure all orders for items that need manufacturing are entered onto the Production ‘Schedule.’
• Support customers in their warranty claims, including all relevant paperwork.
• Getting freight quotes.
• Manage the courier dispatches, ensuring all on track and dealing effectively with any issues and claims.
• Covering for other members of the team in their absence.
• All required support as needed for the Sales Team.
Person Specification:
• Excellent organisational and time/ task management skills.
• Knowledge of Microsoft Office Suite (Word, PowerPoint, Excel) and other commonly used office packages.
• Strong IT and typing skills.
• The ability to prioritise tasks, work well and keep calm under pressure.
• The ability to manage your own workload.
• Excellent interpersonal, oral and written communication skills with a focus on listening skills, to understand exactly what customers require.
• Good attention to detail.
• Flexibility and adaptability to changing workloads.
• A problem-solving approach to work with the ability to use own initiative.
• Strong team player.
Working Hours:
• Monday – Friday 07:45 – 17:00
If this is a role you are interested in, please apply online ensuring your CV is up to date.
Alternatively, please email your CV directly to jobs@pspersonnelltd.co.uk.
Role Summary:
Helping to deliver excellent customer service and supporting the company’s administrative processes. Using a range of office software, including email, spreadsheets, and databases, to ensure the smooth and efficient running of the Sales Support.
Main Responsibilities:
• To have extensive knowledge of the company, its aims, objectives, and its strategic direction.
• Being on the frontline on phone answering, fielding incoming calls to relevant people/departments.
• Sales Order processing.
• Using the CRM to keep accurate records of discussions or correspondence with customers and notifying relevant salesperson.
• Providing a varied range of sales support activities, from marketing support material through to entertaining clients at our premises.
• Use a range of office software, including email, Excel spreadsheets and company databases, to ensure the efficient running of the sales process.
• Monitoring production time sheets – entering times onto the spreadsheet and monitoring for efficiencies.
• Working with the Operations Manager to support her in making sure all orders are on track through production and customers receive their order on time, in full.
• Ensure all orders for items that need manufacturing are entered onto the Production ‘Schedule.’
• Support customers in their warranty claims, including all relevant paperwork.
• Getting freight quotes.
• Manage the courier dispatches, ensuring all on track and dealing effectively with any issues and claims.
• Covering for other members of the team in their absence.
• All required support as needed for the Sales Team.
Person Specification:
• Excellent organisational and time/ task management skills.
• Knowledge of Microsoft Office Suite (Word, PowerPoint, Excel) and other commonly used office packages.
• Strong IT and typing skills.
• The ability to prioritise tasks, work well and keep calm under pressure.
• The ability to manage your own workload.
• Excellent interpersonal, oral and written communication skills with a focus on listening skills, to understand exactly what customers require.
• Good attention to detail.
• Flexibility and adaptability to changing workloads.
• A problem-solving approach to work with the ability to use own initiative.
• Strong team player.
Working Hours:
• Monday – Friday 07:45 – 17:00
If this is a role you are interested in, please apply online ensuring your CV is up to date.
Alternatively, please email your CV directly to jobs@pspersonnelltd.co.uk.