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Revenue Officer (12 Months Fixed Term)
| Posting date: | 25 June 2024 |
|---|---|
| Salary: | £22,001 per year |
| Hours: | Full time |
| Closing date: | 30 June 2024 |
| Location: | Newcastle, Newcastle |
| Remote working: | On-site only |
| Company: | Northern Trains Limited |
| Job type: | Contract |
| Job reference: |
Summary
Is providing excellent customer service whilst ensuring revenue protection in a dynamic environment ‘Your Thing’?
We are looking for a dedicated and proactive individual to join our Revenue Protection team, as a Revenue Officer. As part of the Team, you'll deliver exceptional customer service and ensure revenue based services are adhered to by all who travel with Northern.
Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.
We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.
We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.
Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.
Ready to make them yours? Join us on this journey.
About the role:
With over 100 million passengers travelling with us each year, Revenue Protection is vital to the safeguarding of Northern revenue by implementing measures to prevent revenue leakage, fare evasion, and other forms of revenue loss.
As a Revenue Officer you’ll be responsible for travelling across our network on our trains and working at our stations, to handle various travel irregularities. These will include Unpaid Fares Notices, Travel Incident Reports and Penalty Fares. You’ll also work closely with the Train Conductor to devise the most effective method of revenue collection, revenue protection and customer service, all in compliance with current rules, regulations, and Railway Byelaws.
If this sounds like your thing, we’d love to hear from you.
Key responsibilities:
This is a varied and challenging role, but here is a taste of what your day-to-day activities could include:
Safety and Security: Prioritising and ensuring the safety of customers and colleagues
Reporting: Preparing reports around revenue protection activities, ensuring that relevant information is documented accurately and promptly
Cash Compliance: Ensuring that handling and processing cash transactions is done effectively and securely
Ticket Inspections: Monitoring the on-train environment, conducting ticket inspections, validating and issuing tickets as appropriate and ensuring the accuracy and validity of fare payments
Customer Assistance: Providing excellent customer service by assisting customers promptly and courteously
Teamworking: Working closely with the Conductor to determine the most effective methods of revenue collection, protection, and customer service, promoting seamless teamwork and enhancing overall service delivery
About you:
As a self-motivated, driven individual you will have excellent problem-solving skills, a passion for providing excellent customer service and the ability to work collaboratively with a wider team. You will also demonstrate excellent communication and interpersonal skills and possess a keen eye for detail.
We’re also looking for the following:
The ability to demonstrate excellent customer service and interpersonal skills
Natural resilience, with a positive attitude
The ability to remain patient, confident and calm in stressful situations, by demonstrating tact and diplomacy
The ability to communicate effectively face to face
Good written communication when writing reports
A good understanding of Maths & English
Full training will be provided.
We are looking for a dedicated and proactive individual to join our Revenue Protection team, as a Revenue Officer. As part of the Team, you'll deliver exceptional customer service and ensure revenue based services are adhered to by all who travel with Northern.
Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.
We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.
We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.
Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.
Ready to make them yours? Join us on this journey.
About the role:
With over 100 million passengers travelling with us each year, Revenue Protection is vital to the safeguarding of Northern revenue by implementing measures to prevent revenue leakage, fare evasion, and other forms of revenue loss.
As a Revenue Officer you’ll be responsible for travelling across our network on our trains and working at our stations, to handle various travel irregularities. These will include Unpaid Fares Notices, Travel Incident Reports and Penalty Fares. You’ll also work closely with the Train Conductor to devise the most effective method of revenue collection, revenue protection and customer service, all in compliance with current rules, regulations, and Railway Byelaws.
If this sounds like your thing, we’d love to hear from you.
Key responsibilities:
This is a varied and challenging role, but here is a taste of what your day-to-day activities could include:
Safety and Security: Prioritising and ensuring the safety of customers and colleagues
Reporting: Preparing reports around revenue protection activities, ensuring that relevant information is documented accurately and promptly
Cash Compliance: Ensuring that handling and processing cash transactions is done effectively and securely
Ticket Inspections: Monitoring the on-train environment, conducting ticket inspections, validating and issuing tickets as appropriate and ensuring the accuracy and validity of fare payments
Customer Assistance: Providing excellent customer service by assisting customers promptly and courteously
Teamworking: Working closely with the Conductor to determine the most effective methods of revenue collection, protection, and customer service, promoting seamless teamwork and enhancing overall service delivery
About you:
As a self-motivated, driven individual you will have excellent problem-solving skills, a passion for providing excellent customer service and the ability to work collaboratively with a wider team. You will also demonstrate excellent communication and interpersonal skills and possess a keen eye for detail.
We’re also looking for the following:
The ability to demonstrate excellent customer service and interpersonal skills
Natural resilience, with a positive attitude
The ability to remain patient, confident and calm in stressful situations, by demonstrating tact and diplomacy
The ability to communicate effectively face to face
Good written communication when writing reports
A good understanding of Maths & English
Full training will be provided.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.