Technology Support Analyst (Systems)
| Posting date: | 15 June 2024 |
|---|---|
| Salary: | £25,147.00 to £27,596.00 per year |
| Additional salary information: | £25147.00 - £27596.00 a year |
| Hours: | Full time |
| Closing date: | 28 June 2024 |
| Location: | Colchester, CO4 9YQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B9828-24-0203 |
Summary
Core Requirements Promotes and assists in the implementation of procedures designed to attain and maintain compliance of the ISO27001 (BS7799) and other relevant IT standards. This will involve following and suggesting improvements to Information security processes that ensure compliance and accreditation with IT security best practice Logging problems with national and local helpdesks and managing to satisfactory conclusion. Providing user support on the Service Desk, ensuring all calls are logged and resolved or passed to a senior member of the team. Updating the staff intranet. Creating training and information materials Participating in Change Advisory Boards, making suggestions on improved ways of working. Organising, booking and running Training Sessions. Assisting in audits. Acting as a first point of contact for customers and staff, dealing with telephone calls to the department, transferring them in a timely manner and taking messages. Placing orders and processing of invoices. Production of articles for inclusion in weekly and monthly communications to staff. Organise meetings on behalf of others Keep up to date with national guidance and Provide policies, highlighting any required changes to the departments manager. Maintaining user IT accounts and system rights. Ensuring recording of all work in line with the organisations procedures, ensuring all work is appropriately approved and authorised through the change control processes. Routinely checking data held on configuration items and ensuring this is kept up to date and all identified gaps are rectified. Systems Speciality Creating and assisting users with clinical template design. Making agreed updates to clinical systems configuration, under the guidance of a senior member of the team. Expert knowledge of national coding structures such as SNOMED or Read Code. Delivering system training to end users. Expert knowledge of SystmOne or other similar systems. Expert knowledge of digital rostering systems RA Speciality Provision of the RA service that will include issuing new and replacement cards, revoking access and ensuring documentation is completed, including identity checks. Provide training and support to sponsors and users of smartcards on how to complete RA paper work, unlock cards and re-issue certificates. Ensure adequate stocks of smartcards and consumables are maintained. Technology Speciality Provision of specialist knowledge of desktop applications and operating systems. Management and delivery of technical solutions which involves: Analysis and interpretation of faults, using judgement as to the appropriate corrective actions. Producing specifications for required items of equipment Receipting, installation and configuration of equipment Liaison with multiple technical teams, manufacturers and 3rd parties to ensure the successful delivery of technical solutions. To ensure deployments of new equipment meets the organisations standards and procedures. Handling the collecting and issuing of IT equipment, ensuring that all procedures are followed, this could include updating of the Configuration Management Data Base and issuing receipts. Ensuring databases are kept up to date and maintained to a high quality, this will include the Configuration Management Data Base Making modifications and repairs to IT software, hardware and code.