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Product Specification Design Manager

Job details
Posting date: 14 June 2024
Hours: Full time
Closing date: 14 July 2024
Location: London, EC1A 1AA
Company: Royal Mail
Job type: Permanent
Job reference: 1083456401


Job reference number 313192

Product Specification Design Manager
Competitive salary
Car allowance of £4200 or £3700 cash equivalent, full family healthcare, 18% annual bonus potential, generous annual leave offering of 27.5 days, plus bank holidays, increasing to 30 days after 10 years service
Company pension scheme with highly competitive contribution rates
Permanent, Full time

This is a Hybrid Working role with a requirement to attend our London Farringdon office two to three days per week, with flexibility required in line with business needs.

We are at the heart of Royal Mail's future. Everything we are doing is striving to maintain and increase market share, whilst delivering our target plan revenue through the continuous development of product features and customer driven propositions.

Are you a confident, organised individual with excellent stakeholder management and engagement skills, comfortable operating to senior level? Do you have strong analytical skills, with a background in transformation? If so, I would love to hear from you!

Reporting into the Head of Product Specification Design, the Product Specification Design Manager is responsible for managing the product design activities for amendments to existing and creation of new commercial products.

In this role you will –
• Support Senior Product Specification Design Managers within the product landscape with design activities and will include:
• Subject matter expertise to define end user business specifications for new products and services
• Subject matter expert for specifying the business services when existing solutions are to be replaced or new service offerings are to be introduced
• Development of new service offerings
• Subject matter expert in defining customer and commercial internal/external specifications
• Define and analyse the detailed customer and commercial functional areas impacted by products
• Identify the potential business opportunity/costs, and deliver future state documentation, assumptions. role impact reviews, etc.
• Work with business teams to ensure a structured approach to deliver product improvements and ensure a robust set of specification designs are available for each product development

To truly excel in the role, you will possess the necessary skills and experience listed below -

Key skills
• Experience of operating at a senior level in strategic business management
• Strong analysis and numeracy skills to critique options and determine best course of action
• Awareness of international innovations in the mail industry and network of benchmark contacts
• Excellent stakeholder management and proven ability to build strong positive and collaborative working relationships

• Extensive relevant industry experience and knowledge of mail operations (or similar dispersed organization; manufacturing / network / utility / logistics)
• Proven experience of managing end-to-end Royal Mail and / or similarly complex logistics detailed designs

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.

Extra Benefits
RMG Share Schemes - partnership and matching share offer
Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
Free & discounted RMG products - free keep safe & redirection, partner discounts
Free stamps at Christmas
*Available only to perm employees

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses.

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.

For more information on Royal Mail Group and our values please click here:

Next Steps

The next stage of the selection process will be an interview consisting of competency based and role specific questions, and presentation of a pre-assessment task.. We plan to hold interviews w/c 1st july, likely via Teams.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here:

Closing Date: Sunday 23rd June 2024. Please note, this advert may close early if the appropriate number of applications has been reached.


Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.