Business Service Support Assistant/Admin x2–Family Service
| Posting date: | 14 June 2024 |
|---|---|
| Salary: | £12.39 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 13 July 2024 |
| Location: | GLENFIELD, Leicestershire, LE3 8RA |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Leicestershire 0008 F883 / 1 |
Summary
What's involved with this role:
Temporary Business Support Service Support Assistant / Admin x2 – Children & Family Services
Reference no: Leicestershire 0008 F883 / 1
Pay rate: £12.39 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
This opening assignment is for 3 months, possibility of extension
City: GLENFIELD, Leicestershire
Hybrid working, in office during initial training period and then options to work from home or from main /locality office as preferred
Minute taking skills and experience are essential for this role
A Business Support Service Support Assistant is required to provide and support efficient and effective database support, referral process and a clerical family response, including database entry tasks to a very high standard within Children and Family services. To apply safeguarding checks to day to day tasks, reading, analysing and highlighting concerns with staff, referrers and families, as directed by a team leader or manager. Undertake basic checks with referrers and families, and data quality activities to support the programmes as directed by a team leader or manager from within the service areas.
Key responsibilities:
Ensure confidential matters are dealt with in an appropriate manner.
Complete tasks (case notes, episodes, uploading documents, sending correspondence, etc.) on various information management systems within the timescales given and to a high standard, following agreed practices and procedures within service areas.
When directed, contact parents/carers, referrers and other agencies for the purpose of clarifying or seeking additional information.
Receive visitors and respond to and screen telephone calls, emails and other enquiries to provide a high level of customer care.
Undertake tasks to improve data quality in key systems, identify duplicate records, take responsibility for the assignment of unique client reference numbers for all referrals and notify these to manager’s, suggest actions to be taken to remedy specific issues. Participate and support the software champion role within the service areas across C&FS.
Produce letters, reports, emails, minutes, spreadsheets and presentations etc. using a variety of software packages to a professional standard, maintaining diaries, making appointments and arranging meetings as required.
Organise, attend and take notes or minutes at meetings, including: preparation and circulation of agendas and minutes, booking of travel, venue, catering requirements and minibus hire/log.
Manage and co-ordinate a busy workload of incoming and outgoing correspondence and mail, taking appropriate action to record, track, progress and prioritise work, using own initiative as required to resolve non-complex queries and problems.
Maintain and develop additional systems to support the tracking of workload into the team supporting the team to meet turnaround times and customer service standards. This may include developing and maintaining spreadsheets and other IT based applications.
Produce basic statistics relating to service outputs on a monthly basis, making use of system reporting functions and other IT applications. Present managers with brief statistical information on a regular basis as required.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
Recognised Academic Qualifications e.g. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area.
NVQ 2 or equivalent in literacy and numeracy.
Word processing (or equivalent).
NVQ 2 in Business Administration or equivalent or equivalent level of relevant experience.
Experience:
Previous clerical experience ideally in a public sector setting.
Experience of using a range of software packages (Microsoft Word, Excel, PowerPoint etc.).
Previous reception experience, telephone enquiries and correspondence.
Experience of filing and record systems.
Minute taking skills and experience are essential for this role.
Knowledge:
Good level of IT knowledge, must be comfortable with learning new IT systems and have a good working knowledge of Excel.
A good understanding of the importance of monitoring impact and outcomes for the families receiving services from C&FS.
Full understanding of the need to maintain confidentiality.
Knowledge of Ofsted inspections and the requirements for Children and Family Services.
Skills & Abilities:
Ability to work to tight deadlines.
Ability to work through large amounts of provider submitted data in line with processes.
Proficient with numbers.
Attention to detail to prevent over/under payments.
Able to communicate through various methods with both internal and external parties.
Able to work as part of a team on shared tasks.
Able to complete administration task to a high quality.
Good written and oral communication skills (communicating with members of the public and staff inside and outside of the Service).
Ability to communicate with employees at all levels, maintaining confidentiality at all times.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
SC
1
Job Ref: Leicestershire 0008 F883 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.