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Customer Service Assistant
| Posting date: | 12 June 2024 |
|---|---|
| Salary: | £23,114 to £23,500 per year, pro rata |
| Hours: | Part time |
| Closing date: | 30 June 2024 |
| Location: | Watford, Hertfordshire |
| Remote working: | On-site only |
| Company: | Hertfordshire County Council |
| Job type: | Permanent |
| Job reference: | HCC25757 |
Summary
Job Title: Customer Service Assistant
Salary: £23,114 - £23,500 (Pay award pending)
Hours: 6.0
Location: Garston
Contract Type: Permanent
Directorate: Resources
About the team
Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents’ lives.
About the role
The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.
You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.
About you
You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.
Essential:
Knowledge of and/or experience of working in a customer focussed environment
Evidence of understanding and application of good customer services principles
Demonstrable organisational skills, showing a methodical ability to prioritise tasks
Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives
Desirable:
Confident of speaking to customers of all ages.
Basic I.T Knowledge.
Work under own initiative
Customer Service Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities and help to make a positive difference to people’s lives.
This job role is within the Customer Service Advisor, level COM04 job profile. Please locate this via:
Job profiles - Community services
To hear more about this opportunity please contact Claire Power for an informal discussion about the role on 0300 123 4049
Interview Date: 10/07/2024 MS teams online
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities.
You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Available documents
Rota - Timetable CSA.pdf
Salary: £23,114 - £23,500 (Pay award pending)
Hours: 6.0
Location: Garston
Contract Type: Permanent
Directorate: Resources
About the team
Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents’ lives.
About the role
The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.
You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.
About you
You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.
Essential:
Knowledge of and/or experience of working in a customer focussed environment
Evidence of understanding and application of good customer services principles
Demonstrable organisational skills, showing a methodical ability to prioritise tasks
Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives
Desirable:
Confident of speaking to customers of all ages.
Basic I.T Knowledge.
Work under own initiative
Customer Service Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities and help to make a positive difference to people’s lives.
This job role is within the Customer Service Advisor, level COM04 job profile. Please locate this via:
Job profiles - Community services
To hear more about this opportunity please contact Claire Power for an informal discussion about the role on 0300 123 4049
Interview Date: 10/07/2024 MS teams online
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities.
You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Available documents
Rota - Timetable CSA.pdf
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.