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Guest Services Host - Trinity Leeds
| Posting date: | 08 June 2024 |
|---|---|
| Hours: | Part time |
| Closing date: | 08 July 2024 |
| Location: | LS1 5AT |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 55130 |
Summary
Trinity Leeds Shopping Centre
Job Title: Guest Services Host Rate of pay: £12.00 per hourContract: PermanentType of Employment: Part timeHours: x2 zero hours - Hours may vary. Location: Shopping Centre - Leeds - Trinity Leeds
Join our team at Trinity Leeds Shopping Centre as a Guest Services Host in the Guest Services Lounge and be part of delivering exceptional service every day. you'll have the opportunity to provide efficient and effective service to our clients, Guests, exceeding their needs and requirements whenever possible.
By supporting the management team with administrative tasks and offering assistance as needed, you'll play a crucial role in maintaining a high standard of work. Take ownership of all enquiries at the reception area, using your questioning and listening skills to identify and offer solutions to customers' needs. Building strong relationships with your colleagues is key to our "one team approach" to customer service and achieving our business objectives. Respond to emails in a professional and timely manner while maintaining the appearance and housekeeping standards of the Guest Services team. Remember to always be professional, courteous, and maintain a professional appearance, following the rules regarding personal presentation. Answer telephone queries clearly and professionally, handle corporate orders and Trinity Gift card sales, and manage lost property at Trinity Leeds. Stay vigilant and report any suspicious activity to the Control Room while supporting with Fire Emergency situations as instructed. Follow the correct procedure to forward customer complaints to the Client, and live by the Trinity Leeds and Landsec Values to help shape our vision.
Job Title: Guest Services Host Rate of pay: £12.00 per hourContract: PermanentType of Employment: Part timeHours: x2 zero hours - Hours may vary. Location: Shopping Centre - Leeds - Trinity Leeds
Join our team at Trinity Leeds Shopping Centre as a Guest Services Host in the Guest Services Lounge and be part of delivering exceptional service every day. you'll have the opportunity to provide efficient and effective service to our clients, Guests, exceeding their needs and requirements whenever possible.
By supporting the management team with administrative tasks and offering assistance as needed, you'll play a crucial role in maintaining a high standard of work. Take ownership of all enquiries at the reception area, using your questioning and listening skills to identify and offer solutions to customers' needs. Building strong relationships with your colleagues is key to our "one team approach" to customer service and achieving our business objectives. Respond to emails in a professional and timely manner while maintaining the appearance and housekeeping standards of the Guest Services team. Remember to always be professional, courteous, and maintain a professional appearance, following the rules regarding personal presentation. Answer telephone queries clearly and professionally, handle corporate orders and Trinity Gift card sales, and manage lost property at Trinity Leeds. Stay vigilant and report any suspicious activity to the Control Room while supporting with Fire Emergency situations as instructed. Follow the correct procedure to forward customer complaints to the Client, and live by the Trinity Leeds and Landsec Values to help shape our vision.