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Tenancy Team Administrator
| Posting date: | 07 June 2024 |
|---|---|
| Salary: | £27,110 to £29,459 per year |
| Hours: | Full time |
| Closing date: | 05 July 2024 |
| Location: | St. Albans, Hertfordshire |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | St Albans Council |
| Job type: | Permanent |
| Job reference: | P2253 |
Summary
Tenancy Team Administrator
£26,421 - £28,770 inclusive annual salary + up to 19.7% employer pension contribution plus essential car user allowance
Permanent
Full-time (37 hours per week)
Hybrid Working with Partial home working arrangements
Job Ref: P2253
About the role
Housing Services are responsible for managing and maintaining approximately 5000 properties including sheltered housing, temporary accommodation and general needs tenancies across St Albans District. This post is based within our neighbourhood management team within Tenancy Services.
In this role you will be responsible for supporting the tenancy team in a range of administrative functions including allocating of enquiries from customers either in person, on email, web generated forms or by phone. Making onward referrals and signposting customers to various partner organisations where appropriate. You will also ensure the efficient and effective management of information within the service and respond to Freedom of Information requests and requests under the Data Protection Act 2018 and Environmental Information Regulations.
About you
Educated to GCSE English and Maths, Grade C and above (or equivalent) you will ideally have a housing related qualification. Demonstrable experience working in the social housing sector, in a public facing role is essential for this post. Knowledge of housing law, and the landlord responsibilities towards tenants and the wider community is desirable for this post.
Excellent communication and interpersonal skills, working knowledge of MSOffice Suite is essential for this post. The ability to use housing software is desirable. You may be required to attend occasional evening meetings from time to time. This post is subject to a Basic Disclosure Check.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and award-winning market and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
In addition to working within an excellent team and with a comprehensive salary you will have access to:
• 26.5 days basic annual leave (increasing with service) + bank holidays.
• Pension Scheme with current employer contribution up to 19.7% employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform
For an informal discussion, please contact Abi Simons, Senior Neighbourhood Management Officer by email at - Abigail.simons@stalbans.gov.uk or telephone 01727 819357.
To apply
• Please select the apply button on the vacancy and follow the steps below:
• Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification.
A detailed job description and person specification is available for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.
For full details and to learn more about us visit Jobs and Careers or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.
Closing date for applications: Friday 5th July 2024
Interviews are scheduled for w/c: Monday 22nd July 2024
NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.
£26,421 - £28,770 inclusive annual salary + up to 19.7% employer pension contribution plus essential car user allowance
Permanent
Full-time (37 hours per week)
Hybrid Working with Partial home working arrangements
Job Ref: P2253
About the role
Housing Services are responsible for managing and maintaining approximately 5000 properties including sheltered housing, temporary accommodation and general needs tenancies across St Albans District. This post is based within our neighbourhood management team within Tenancy Services.
In this role you will be responsible for supporting the tenancy team in a range of administrative functions including allocating of enquiries from customers either in person, on email, web generated forms or by phone. Making onward referrals and signposting customers to various partner organisations where appropriate. You will also ensure the efficient and effective management of information within the service and respond to Freedom of Information requests and requests under the Data Protection Act 2018 and Environmental Information Regulations.
About you
Educated to GCSE English and Maths, Grade C and above (or equivalent) you will ideally have a housing related qualification. Demonstrable experience working in the social housing sector, in a public facing role is essential for this post. Knowledge of housing law, and the landlord responsibilities towards tenants and the wider community is desirable for this post.
Excellent communication and interpersonal skills, working knowledge of MSOffice Suite is essential for this post. The ability to use housing software is desirable. You may be required to attend occasional evening meetings from time to time. This post is subject to a Basic Disclosure Check.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and award-winning market and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
In addition to working within an excellent team and with a comprehensive salary you will have access to:
• 26.5 days basic annual leave (increasing with service) + bank holidays.
• Pension Scheme with current employer contribution up to 19.7% employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform
For an informal discussion, please contact Abi Simons, Senior Neighbourhood Management Officer by email at - Abigail.simons@stalbans.gov.uk or telephone 01727 819357.
To apply
• Please select the apply button on the vacancy and follow the steps below:
• Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification.
A detailed job description and person specification is available for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.
For full details and to learn more about us visit Jobs and Careers or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.
Closing date for applications: Friday 5th July 2024
Interviews are scheduled for w/c: Monday 22nd July 2024
NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.