IT Weekend Support Administrator
| Posting date: | 06 June 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | up to 21k |
| Hours: | Full time |
| Closing date: | 06 July 2024 |
| Location: | REDHILL, SURREY, RH1 1PR |
| Company: | AXA UK |
| Job type: | Permanent |
| Job reference: | 2400052K |
Summary
Here at AXA, we give our customers and our people the confidence to progress. We're changing the way the world thinks about insurance, so come and shape the future of our business together. We're a team of technical experts, with diverse skills, experiences and backgrounds. We're the glue that ensures best practice and shared learning is applied across all of our business areas, giving our colleagues the confidence to grow and progress.
AXA Partners are searching for an IT Service Desk Administrator to join our IT team based in Redhill on a twelve month, fixed term hybrid contract. This role attracts a base salary up to 21k depending on experience. The role of IT Service Desk Weekend Administrator will be to support the business by resolving L1 incidents on weekends and bank holidays, and support the Service Desk with administrative tasks and basic hardware management. The role is hybrid, based partially in the Redhill office and at home. This role reports to the IT Service Manager and has no direct reports.This role is being offered on a fixed term contract for 12 months, on a part-time basis - 21 hours/week (weekends + 1 weekday or 2x0.5 weekdays).
Individual responsibilities/tasks/ Key Result areas
Answer phone calls from the business, and register tickets in the internal ticketing system (Service Now based)
Troubleshoot and resolve L1 incidents
Support senior engineers on-call with sending communication to the business if there is a major incident
Support joiners-movers-leavers process by administering employee access in group directory
Image laptops
The role will be positioned in the IT Support department consisting of the below teams:
IT Service Desk
Support and Maintenance Team
Solutions Delivery team
AXA Partners are searching for an IT Service Desk Administrator to join our IT team based in Redhill on a twelve month, fixed term hybrid contract. This role attracts a base salary up to 21k depending on experience. The role of IT Service Desk Weekend Administrator will be to support the business by resolving L1 incidents on weekends and bank holidays, and support the Service Desk with administrative tasks and basic hardware management. The role is hybrid, based partially in the Redhill office and at home. This role reports to the IT Service Manager and has no direct reports.This role is being offered on a fixed term contract for 12 months, on a part-time basis - 21 hours/week (weekends + 1 weekday or 2x0.5 weekdays).
Individual responsibilities/tasks/ Key Result areas
Answer phone calls from the business, and register tickets in the internal ticketing system (Service Now based)
Troubleshoot and resolve L1 incidents
Support senior engineers on-call with sending communication to the business if there is a major incident
Support joiners-movers-leavers process by administering employee access in group directory
Image laptops
The role will be positioned in the IT Support department consisting of the below teams:
IT Service Desk
Support and Maintenance Team
Solutions Delivery team