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Warning Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.

Service Desk Manager

Manylion swydd
Dyddiad hysbysebu: 05 Mehefin 2024
Oriau: Llawn Amser
Dyddiad cau: 12 Mehefin 2024
Lleoliad: City of London, London, EC3A 7JB
Cwmni: IPS Group Limited
Math o swydd: Parhaol
Cyfeirnod swydd: 154081_1717582580

Crynodeb

Service Desk Manager

Insurance

5 days a week on site - London


Introduction:

  • Manage the Service Desk team, motivating & guiding the team whilst constantly striving to improve the service that we deliver to the business.
  • Establishing relationships across the business & promoting the IT service model.
  • Managing the delivery of a high quality IT service to all users - striving to maximise 1st time resolution of issues.

Responsibilities

  • Plan, organize, and coordinate the daily operations of the service desk team.
  • Establish and maintain the service desk policies, procedures, and standards.
  • Provide coaching, training, and feedback to the service desk staff.
  • Handle escalated and complex customer issues and complaints.
  • Identify and implement service desk improvements and best practices.
  • Collaborate with other IT teams and stakeholders to ensure alignment and integration of the service desk services.
  • Stay updated on the latest IT trends, technologies, and best practices.

Knowledge/Skills/Qualifications

  • Knowledge of customer satisfaction measurement tools and techniques.
  • Proficiency in data analysis and reporting software.
  • Strong problem-solving and decision-making skills.
  • Leadership experience.
  • Knowledge of Microsoft Products.
  • Knowledge of Active Directory.
  • Project skills & delivery mentality.
  • ITIL.
  • Continuous improvement.

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