Customer Support Advisor
| Posting date: | 04 June 2024 |
|---|---|
| Salary: | £22,000 to £23,000 per year |
| Hours: | Full time |
| Closing date: | 04 July 2024 |
| Location: | RH1 5DY |
| Remote working: | On-site only |
| Company: | Restore Plc |
| Job type: | Temporary |
| Job reference: | 131060 |
Summary
Customer Support Advisor
Business Unit: Restore Records Management
Location: Redhill, RH1 5DY
Contract Type: Fixed Term Contract - Full Time (6 Months)
Hours: 37.5, Mon - Fri, 8.30am - 5pm
Salary: £22,000 - £23,000
Do you have experience in a customer facing support role? Restore are currently recruiting for Customer Support Advisors for our business unit Records Management.
Responsible for delivering 1st and 2nd line support on billing enquiries for all customers.
RESPONSIBILITIES
Respond to customer enquiries promptly ensuring customer expectations and SLA’s are met
Prioritise and categorise incoming tickets
Escalate when necessary to relevant departments whilst retaining ownership of ticket resolution
Support invoicing team during month end billing cycle
ABOUT YOU
Customer facing experience with excellent written and verbal communication skills
High computer literacy
Positive can do attitude
Excellent organizational and time management
Ability to work independently and as part of a team
Problem-solving mindset
Benefits
Restore offers a wide range of benefits to our employees such as:
- Life assurance scheme
- Employee Assistance Programme
- Annual Leave entitlement
- Pension %
- High street discount programme
We store and manage over 22 million items including archive boxes of document files, film and computer tape across a variety of secure storage facilities nationwide. Including cold war Air Force shelters for some of our heritage pieces we store on behalf of the leading museums.
Our customers depend on us to manage their historical archives, and our team is proud to support them with their document management needs. From museums to the NHS, from the Ministry of Defence to Legal firms.
An Inclusive Approach
We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.
We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break
Business Unit: Restore Records Management
Location: Redhill, RH1 5DY
Contract Type: Fixed Term Contract - Full Time (6 Months)
Hours: 37.5, Mon - Fri, 8.30am - 5pm
Salary: £22,000 - £23,000
Do you have experience in a customer facing support role? Restore are currently recruiting for Customer Support Advisors for our business unit Records Management.
Responsible for delivering 1st and 2nd line support on billing enquiries for all customers.
RESPONSIBILITIES
Respond to customer enquiries promptly ensuring customer expectations and SLA’s are met
Prioritise and categorise incoming tickets
Escalate when necessary to relevant departments whilst retaining ownership of ticket resolution
Support invoicing team during month end billing cycle
ABOUT YOU
Customer facing experience with excellent written and verbal communication skills
High computer literacy
Positive can do attitude
Excellent organizational and time management
Ability to work independently and as part of a team
Problem-solving mindset
Benefits
Restore offers a wide range of benefits to our employees such as:
- Life assurance scheme
- Employee Assistance Programme
- Annual Leave entitlement
- Pension %
- High street discount programme
We store and manage over 22 million items including archive boxes of document files, film and computer tape across a variety of secure storage facilities nationwide. Including cold war Air Force shelters for some of our heritage pieces we store on behalf of the leading museums.
Our customers depend on us to manage their historical archives, and our team is proud to support them with their document management needs. From museums to the NHS, from the Ministry of Defence to Legal firms.
An Inclusive Approach
We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.
We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break