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Appointment Booking Coordinator | Manchester University NHS Foundation Trust

Job details
Posting date: 03 June 2024
Salary: Not specified
Additional salary information: £22,816 - £24,336 per annum (pro rata)
Hours: Full time
Closing date: 03 July 2024
Location: Manchester, M13 9WL
Company: Manchester University NHS Foundation Trust
Job type: Permanent
Job reference: 6298908/349-CSS-6298908


Would you like to be part of a progressive department that's leading the way in modernised booking and reporting systems? Do you have a good standard of education with experience of customer relations work? Are you a great team player with strong organisational skills and the ability to work unsupervised and take responsibility for your own workload, often to tight deadlines? Then the Radiology team would like to hear from you.

Radiology is a milestone in the patient pathway and, as technologies continue to improve and demand increases, the Trust's Radiology department is becoming one of the busiest and most exciting areas of the hospital to work. Join us as an Appointment Booking Coordinator/Receptionist and you could soon be part of a dedicated booking and reception service team that's focused on reducing patient’s waits and providing a seamless, high quality service.

You will be customer focused and calm under pressure, you will have good verbal and written communication skills and be able to cope with a changing/evolving environment and work systems. Computer literacy is also important, although training will be provided on our Radiology Information system (CRIS), as well as other Trust applications.

The radiology department is a 24/7 service therefore the successful candidate will be expected to work some evenings (not nights) and weekends on a rota basis for which enhanced payments will be made along with time off in lieu.

MFT is England’s largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team

We’re looking forward to hearing from you!

This advert closes on Monday 17 Jun 2024

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Disability Confident
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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.