Helpdesk Operative
| Posting date: | 23 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 22 June 2024 |
| Location: | NN4 7SL |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 54183 |
Summary
We are looking for a Helpdesk Operator to join our team.
You will be working in a busy fast paced control room environment carrying out administration duties, managing emails, taking calls and using the systems to ensure staff are Booked-On to their shift.
Additional tasks such as:
-Liaising with managers and clients by email or phone
-Emailing clients and actioning shift requests
Shifts will be Monday to Friday 07:00-15:00
Do you have administrative experience? Then this position may be for you.
You'll be a passionate individual, with Customer Service experience to manage phone call and email requests, support employees and log information onto a database.
You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed. As a Helpdesk Operator you would be responsible for managing the flow of requests received, to ensure a continuous and efficient service.
As the first line of contact for the Mitie team, you will be answering all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment. You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's. You should be able to work under pressure in order to meet with challenging deadlines while effectively managing workloads.
You should have a strong standard of both literacy and numeracy and be confident with your knowledge of Microsoft office. You can demonstrate excellent written and verbal communication and negotiation skills to support you in your role. You should possess good planning and organisational skills and can maintain confidentiality across the site while respecting the needs of all stakeholders.
You will be working in a busy fast paced control room environment carrying out administration duties, managing emails, taking calls and using the systems to ensure staff are Booked-On to their shift.
Additional tasks such as:
-Liaising with managers and clients by email or phone
-Emailing clients and actioning shift requests
Shifts will be Monday to Friday 07:00-15:00
Do you have administrative experience? Then this position may be for you.
You'll be a passionate individual, with Customer Service experience to manage phone call and email requests, support employees and log information onto a database.
You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed. As a Helpdesk Operator you would be responsible for managing the flow of requests received, to ensure a continuous and efficient service.
As the first line of contact for the Mitie team, you will be answering all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment. You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's. You should be able to work under pressure in order to meet with challenging deadlines while effectively managing workloads.
You should have a strong standard of both literacy and numeracy and be confident with your knowledge of Microsoft office. You can demonstrate excellent written and verbal communication and negotiation skills to support you in your role. You should possess good planning and organisational skills and can maintain confidentiality across the site while respecting the needs of all stakeholders.