Helpdesk Operative
| Posting date: | 27 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 June 2024 |
| Location: | NN4 7SL |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 54175 |
Summary
We are looking for a Helpdesk Operator to join our team.
The operator will be able to work within a team and action the various Control Room tasks
-Ensure all staff throughout the company are Booked-On to shift
-Ensure all incidents are logged
-Liaise with managers throughout eh business and carrying out administrative tasks
-Source employees from our portfolio to work shifts as required by our clients.
The shift pattern will be working 4 on 4 off on days only, there may also be overtime opportunities should you require them. Full training will be accessible to ensure you have the required knowledge to complete the role.
You'll be a passionate individual, with Customer Service experience to manage phone call and email requests, support employees and log information onto a database.
You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed. As a Helpdesk Operator you would be responsible for managing the flow of requests received, to ensure a continuous and efficient service.
As the first line of contact for the Mitie team, you will be answering all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment. You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's. You should be able to work under pressure in order to meet with challenging deadlines while effectively managing workloads.
You should have a strong standard of both literacy and numeracy and be confident with your knowledge of Microsoft office. You can demonstrate excellent written and verbal communication and negotiation skills to support you in your role. You should possess good planning and organisational skills and can maintain confidentiality across the site while respecting the needs of all stakeholders.
Do you have the required attributes to be able to work in a fast paced control room? If you do then please apply, and work for the UKs leading facilities provider.
Do you enjoy administrative tasks and feel you posses great attention to detail? Then this job maybe for you.
The operator will be able to work within a team and action the various Control Room tasks
-Ensure all staff throughout the company are Booked-On to shift
-Ensure all incidents are logged
-Liaise with managers throughout eh business and carrying out administrative tasks
-Source employees from our portfolio to work shifts as required by our clients.
The shift pattern will be working 4 on 4 off on days only, there may also be overtime opportunities should you require them. Full training will be accessible to ensure you have the required knowledge to complete the role.
You'll be a passionate individual, with Customer Service experience to manage phone call and email requests, support employees and log information onto a database.
You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed. As a Helpdesk Operator you would be responsible for managing the flow of requests received, to ensure a continuous and efficient service.
As the first line of contact for the Mitie team, you will be answering all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment. You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's. You should be able to work under pressure in order to meet with challenging deadlines while effectively managing workloads.
You should have a strong standard of both literacy and numeracy and be confident with your knowledge of Microsoft office. You can demonstrate excellent written and verbal communication and negotiation skills to support you in your role. You should possess good planning and organisational skills and can maintain confidentiality across the site while respecting the needs of all stakeholders.
Do you have the required attributes to be able to work in a fast paced control room? If you do then please apply, and work for the UKs leading facilities provider.
Do you enjoy administrative tasks and feel you posses great attention to detail? Then this job maybe for you.