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87418 - Senior Business Relationship Manager
| Posting date: | 23 May 2024 |
|---|---|
| Salary: | £54,358 to £66,670 per year |
| Additional salary information: | The national salary range is £54,358 - £61,585, London salary range is £58,847 - £66,670. Your salary will be dependent on your base location. £58,847 - £66,670 which may include an allowance of up to £1578 (London); £54,358 - £61,585 (National) |
| Hours: | Full time |
| Closing date: | 05 June 2024 |
| Location: | UK |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 87418 |
Summary
Senior Business Relationship Manager
Location: National*
Closing Date: 5th June
Interviews: From 18th June
Grade: 7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: £58,847 - £66,670 which may include an allowance of up to £1578 (London); £54,358 - £61,585 (National)
Working pattern: Full Time, Part Time, Flexible Working, Job Share
Contract Type: Permanent
Vacancy number: 87418
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Senior Business Relationship Manager here at Justice Digital, to be part of our warm and collaborative Demand and Engagement team within Technology Services.
This role aligns against Senior Business Relationship Manager from the Government Digital and Data Framework
Business Relationship Management is one of three functions that makes up the Demand and Engagement Team. The Demand and Engagement Team is the first port of call for all requests for new technology demand across the Ministry of Justice and its Arm's Length Bodies. The overarching team objectives are to work with stakeholder to:
Engage regularly with key areas of the MoJ to understand the organisation, its priorities and plans
Build and strengthen relationships with our customers
Implement and drive key processes to deliver an improved service for our customers
Ensure business needs are met using appropriate and cost effective solutions
Support stakeholders through internal governance processes
Promote the MoJ Justice Digital strategy and direction of travel, driving adoption of common services and solutions
Ensure value for money and appropriate use of public funds
Working to a Principal Lead Business Relationship Manager, you will be responsible for building and fostering relationships with our diverse customer base and helping enable the right digital and technology solutions to meet their business needs. You may be supporting several business areas or have overall ownership for the relationship with a specific customer or area. You will be expected to take on the larger and more complex items of demand and work with the customer and internal Subject Matter Expert (SMEs) to bring about the right solution.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Business Relationship Management – Customer Relations
Takes ownership of issues that occur and is proactive in identifying potential problems. Achieves excellent user outcomes.
Identifies key customer groups and influences stakeholders and manages engagement effectively, taking ownership of the relationship. Facilitates and delivers the business outcomes. Acts as a conduit between MoJ Justice Digital, its suppliers and the customer, and as a point of escalation to resolve customer complaints.
Maintains accurate record keeping and continually monitors data accuracy and is able to report against it. Is able to demonstrate low-level data analysis to identify trends and issues.
Understands the services owned by Technology Services and the dependencies. Is able to explain the purpose of the services and use that to add value in conversations with stakeholders. Is able to demonstrate staying abreast of new and emerging tools and technologies, which can deliver business benefits.
Is able to identify process improvement opportunities and efficiencies. Creates and contributes to the implementation of proposed solutions.
Business Relationship Management – Understanding of Customer Landscape
Works with the business to understand its plans, priorities issues, strategic aims and assess long-term impact and dependencies and aligning thinking to MoJ Justice Digital strategy.
Is able to demonstrate an understanding of the business and its future needs and priorities. Is able to understand a business request for a new service and help shape a set of high-level requirements, whilst engaging with relevant SMEs, suppliers and managing customer expectations in scoping a solution for delivery.
New Demand
Contributing to investigative work into problems and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements, taking into account all available options and outcomes.
When considering new demand, takes a view as to the support and service requirements. Ensures Service Design Function is engaged, whether mapping a new requirement into a current service or onboarding a new product or service. Demonstrating an understanding of the products and services that are consumed by the business area they are supporting and engaging with them on a regular basis to manage and mitigate any risks.
Demonstrates an understanding of assets including hardware, software, intellectual property, licences, warranties. This includes managing usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio. Tracks, logs and corrects information to protect assets and components.
Leadership
Line Management of one or two Demand Managers may be required. Previous experience is desirable but not essential as training will be provided.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Location: National*
Closing Date: 5th June
Interviews: From 18th June
Grade: 7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: £58,847 - £66,670 which may include an allowance of up to £1578 (London); £54,358 - £61,585 (National)
Working pattern: Full Time, Part Time, Flexible Working, Job Share
Contract Type: Permanent
Vacancy number: 87418
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Senior Business Relationship Manager here at Justice Digital, to be part of our warm and collaborative Demand and Engagement team within Technology Services.
This role aligns against Senior Business Relationship Manager from the Government Digital and Data Framework
Business Relationship Management is one of three functions that makes up the Demand and Engagement Team. The Demand and Engagement Team is the first port of call for all requests for new technology demand across the Ministry of Justice and its Arm's Length Bodies. The overarching team objectives are to work with stakeholder to:
Engage regularly with key areas of the MoJ to understand the organisation, its priorities and plans
Build and strengthen relationships with our customers
Implement and drive key processes to deliver an improved service for our customers
Ensure business needs are met using appropriate and cost effective solutions
Support stakeholders through internal governance processes
Promote the MoJ Justice Digital strategy and direction of travel, driving adoption of common services and solutions
Ensure value for money and appropriate use of public funds
Working to a Principal Lead Business Relationship Manager, you will be responsible for building and fostering relationships with our diverse customer base and helping enable the right digital and technology solutions to meet their business needs. You may be supporting several business areas or have overall ownership for the relationship with a specific customer or area. You will be expected to take on the larger and more complex items of demand and work with the customer and internal Subject Matter Expert (SMEs) to bring about the right solution.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Business Relationship Management – Customer Relations
Takes ownership of issues that occur and is proactive in identifying potential problems. Achieves excellent user outcomes.
Identifies key customer groups and influences stakeholders and manages engagement effectively, taking ownership of the relationship. Facilitates and delivers the business outcomes. Acts as a conduit between MoJ Justice Digital, its suppliers and the customer, and as a point of escalation to resolve customer complaints.
Maintains accurate record keeping and continually monitors data accuracy and is able to report against it. Is able to demonstrate low-level data analysis to identify trends and issues.
Understands the services owned by Technology Services and the dependencies. Is able to explain the purpose of the services and use that to add value in conversations with stakeholders. Is able to demonstrate staying abreast of new and emerging tools and technologies, which can deliver business benefits.
Is able to identify process improvement opportunities and efficiencies. Creates and contributes to the implementation of proposed solutions.
Business Relationship Management – Understanding of Customer Landscape
Works with the business to understand its plans, priorities issues, strategic aims and assess long-term impact and dependencies and aligning thinking to MoJ Justice Digital strategy.
Is able to demonstrate an understanding of the business and its future needs and priorities. Is able to understand a business request for a new service and help shape a set of high-level requirements, whilst engaging with relevant SMEs, suppliers and managing customer expectations in scoping a solution for delivery.
New Demand
Contributing to investigative work into problems and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements, taking into account all available options and outcomes.
When considering new demand, takes a view as to the support and service requirements. Ensures Service Design Function is engaged, whether mapping a new requirement into a current service or onboarding a new product or service. Demonstrating an understanding of the products and services that are consumed by the business area they are supporting and engaging with them on a regular basis to manage and mitigate any risks.
Demonstrates an understanding of assets including hardware, software, intellectual property, licences, warranties. This includes managing usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio. Tracks, logs and corrects information to protect assets and components.
Leadership
Line Management of one or two Demand Managers may be required. Previous experience is desirable but not essential as training will be provided.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!