Lead Business Relationship Manager
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | £72,664 per year |
| Hours: | Full time |
| Closing date: | 22 July 2025 |
| Location: | Blackpool, Lancashire, FY4 5ES |
| Company: | DWP Digital |
| Job type: | Permanent |
| Job reference: | 415839_1752591944 |
Summary
DWP. Digital with Purpose.
We are looking for a Business Relationship Manager to Lead Digital Payment Services in DWP Digital.
DWP is the UK's largest government department. We are the biggest payer in the UK, serving 22m citizens and making circa £281bn in payments annually, generating 1/3 of the UK's BACS traffic.
The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
You and your role
As Lead Business Relationship Manager, you will drive strategic engagement across DWP Digital, aligning stakeholder needs with innovative digital payment solutions.
Acting as the key interface between Digital Payment Services, DWP Finance, and external partners, you will influence product strategy and commercial decisions to maximise value and impact.
You will lead our team, managing internal and external demand pipelines, ensuring delivery is prioritised, funded, and aligned with departmental goals.
While not essential, having the following in place at the start of the role would be beneficial:
- ITIL 4 Foundation certification
- ITIL BRM certification
You'll be given opportunity to get these certifications if you don't have them already.
What skills, knowledge and experience will you need? How will this be assessed?
The application process for these roles includes both a technical statement and a personal statement.
This is your opportunity to showcase clear examples and evidence of how you meet the following:
Technical statement:
- In depth expertise in understanding organisational goals and challenges. Can align research activities across teams to inform policy and proposition.
An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift.
Personal Statement:
- Proven track record in determining the strategic vision and direction. Positively influences key senior stakeholders.
- Comprehensive background in communicating with others in a clear, honest and enthusiastic way to build trust. Explain complex issues in a way that is easy to understand.
- Robust professional history of inspiring and motivating teams to be fully engaged in their work and dedicated to their role. Promote diversity, inclusion and equality of opportunity, respecting differences and external experience.
- Extensive experience of a service management framework (e.g. ITIL) and proven experience in business relationship management. A champion of continual service improvement, actively improving and optimising current services.
- Extensive experience in building and developing effective working relationship with senior business managers and IT Services that bring IT and business working as one team.
- Significant experience of the payments and accounting industry landscape, including emerging trends, and their potential impact on business operations.
Details. Wages. Perks.
Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub.
Pay: We offer pay of £72,664.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £21,050 per year.
Holidays: A generous leave package starting at 26 days and rising to 31 days over time.
You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- An award-winning environment and culture: Employer of the Year 2023(Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
CLICK APPLY for more information and to start your application.
Proud member of the Disability Confident employer scheme