Clinical Support Worker/Receptionist
| Posting date: | 22 May 2024 |
|---|---|
| Salary: | £24,000 to £26,000 per year |
| Hours: | Full time |
| Closing date: | 21 June 2024 |
| Location: | W1G 9ST |
| Remote working: | On-site only |
| Company: | London Nose and Sinus Clinic |
| Job type: | Permanent |
| Job reference: |
Summary
Job description
Job description
Company description
LNSC Statement of Purpose:
The London Nose and Sinus Clinic (LNSC) provides pioneering, cutting edge care for
complex respiratory, nose and sinus disease. The clinic provides an efficient, evidence based
service to our patients with allergies, respiratory, nose and sinus problems including
smell and taste loss. We offer a unique multi-disciplinary expertise, including surgical and non-surgical solutions
As we continue to grow our specialist services, including ENT Surgeons, Rhinology, Allergy & Respiratory Consultants, we are looking to grow our members to support our clinical needs.
Job description
Qualifications and Experience:
Medical knowledge would be desirable, however not essential.
Education & Development:
The receptionist will participate in all educational, orientation and developmental programs deemed necessary in undertaking the role within the clinic where necessary. These will include all mandatory training sessions, work, health and safety protocols, performance review and development planning.
Main Responsibilities:
Reception:
· First port of call for patient enquiries in person.
· Clinic rooms to be prepared prior to commencement of clinical session and supplied with appropriate paperwork.
· Book appointments as per patient booking guidelines for each consultant (when required)
· incurred with diagnostic procedures.
· Liaise with patient regarding payment of treatment i.e. via their private health insurance or self-paying and taking payments.
· Ensure all customers are kept informed of any delays.
· Respond to emails promptly and in a professional manner (when required)
· Ensure any complaints or concerns are dealt with in a polite timely and courteous manner as well as maintaining the duty of candour.
Patient Data and Records:
· Accurate recording of all new patient data as well as updating current data as required
· Ensuring medical records and diagnostic information has been scanned/files and uploaded into patients
· Follow all GDPR protocols. (Data Protection)
Clinical:
· Preparing all clinic rooms as per protocol as well as with correct equipment and paperwork
· Maintaining and demonstrate infection prevention with clinical set up as well as ensuring all rigid and flexiscopes are cleaned and all infection prevention protocols are adhered to.
· Recoding usage in appropriate documentation folders.
· General clinical duties as required.
· Ensure clinic rooms are set as per consultants’ preferences.
· Ensure medication and all logs are completed accurately (training provided)
General Responsibilities:
· The role holder will always behave in a manner that is professional, positive and polite
· Will safeguard at all times, confidentiality of information relating to service users and staff.
· To attend managers meetings on a monthly basis.
· The role holder will maintain clear, effective communication (meeting barriers as required) with service users, their relatives and carers as well as the LNSC team.
· The receptionist will inform the practice manager of any concerns or complaints raised by service users, their representatives or staff, regarding the service or individuals.
· The role holder will acquaint themselves with the policy and procedures of clinic and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, service users and visitors.
Conditions of Service: -
· The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Full Time Tuesday - Saturday - 9am - 5pm
Full Training provided – healthcare, private clinic experience is desirable, full training will be given, although an interest in the medical industry would be advantageous
£24,000 - 26,000 per annum based on experience
Will alternate between Wimple Street & Harley Street
Work remotely
No
Job Types: Full-time, Contract, Permanent
Job Types: Full-time, Permanent
Pay: £24,000.00-£26,000.00 per year
Schedule:
8 hour shift
Day shift
Weekend availability
Experience:
Administrative Assistants & Receptionists: 1 year (preferred)
Work Location: In person
Job description
Company description
LNSC Statement of Purpose:
The London Nose and Sinus Clinic (LNSC) provides pioneering, cutting edge care for
complex respiratory, nose and sinus disease. The clinic provides an efficient, evidence based
service to our patients with allergies, respiratory, nose and sinus problems including
smell and taste loss. We offer a unique multi-disciplinary expertise, including surgical and non-surgical solutions
As we continue to grow our specialist services, including ENT Surgeons, Rhinology, Allergy & Respiratory Consultants, we are looking to grow our members to support our clinical needs.
Job description
Qualifications and Experience:
Medical knowledge would be desirable, however not essential.
Education & Development:
The receptionist will participate in all educational, orientation and developmental programs deemed necessary in undertaking the role within the clinic where necessary. These will include all mandatory training sessions, work, health and safety protocols, performance review and development planning.
Main Responsibilities:
Reception:
· First port of call for patient enquiries in person.
· Clinic rooms to be prepared prior to commencement of clinical session and supplied with appropriate paperwork.
· Book appointments as per patient booking guidelines for each consultant (when required)
· incurred with diagnostic procedures.
· Liaise with patient regarding payment of treatment i.e. via their private health insurance or self-paying and taking payments.
· Ensure all customers are kept informed of any delays.
· Respond to emails promptly and in a professional manner (when required)
· Ensure any complaints or concerns are dealt with in a polite timely and courteous manner as well as maintaining the duty of candour.
Patient Data and Records:
· Accurate recording of all new patient data as well as updating current data as required
· Ensuring medical records and diagnostic information has been scanned/files and uploaded into patients
· Follow all GDPR protocols. (Data Protection)
Clinical:
· Preparing all clinic rooms as per protocol as well as with correct equipment and paperwork
· Maintaining and demonstrate infection prevention with clinical set up as well as ensuring all rigid and flexiscopes are cleaned and all infection prevention protocols are adhered to.
· Recoding usage in appropriate documentation folders.
· General clinical duties as required.
· Ensure clinic rooms are set as per consultants’ preferences.
· Ensure medication and all logs are completed accurately (training provided)
General Responsibilities:
· The role holder will always behave in a manner that is professional, positive and polite
· Will safeguard at all times, confidentiality of information relating to service users and staff.
· To attend managers meetings on a monthly basis.
· The role holder will maintain clear, effective communication (meeting barriers as required) with service users, their relatives and carers as well as the LNSC team.
· The receptionist will inform the practice manager of any concerns or complaints raised by service users, their representatives or staff, regarding the service or individuals.
· The role holder will acquaint themselves with the policy and procedures of clinic and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, service users and visitors.
Conditions of Service: -
· The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Full Time Tuesday - Saturday - 9am - 5pm
Full Training provided – healthcare, private clinic experience is desirable, full training will be given, although an interest in the medical industry would be advantageous
£24,000 - 26,000 per annum based on experience
Will alternate between Wimple Street & Harley Street
Work remotely
No
Job Types: Full-time, Contract, Permanent
Job Types: Full-time, Permanent
Pay: £24,000.00-£26,000.00 per year
Schedule:
8 hour shift
Day shift
Weekend availability
Experience:
Administrative Assistants & Receptionists: 1 year (preferred)
Work Location: In person