Patient Safety Senior Improvement Lead
| Posting date: | 22 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £48,921 - £69,164 |
| Hours: | Full time |
| Closing date: | 21 June 2024 |
| Location: | Cambridge, CB22 3AD |
| Company: | Health Innovation East |
| Job type: | Permanent |
| Job reference: | 25 |
Summary
Job Advert
JOB SUMMARY AND PURPOSE
The Patient Safety Collaborative Team leads on the delivery of quality improvement (QI) programmes in line with NHS England’s
National Patient Safety Strategy. This includes working primarily with local NHS organisations to support teams to undertake QI
projects to improve outcomes for patients, families, and carers. The team is currently working on five national patient safety
improvement programmes including maternity and neonatal safety, systems safety, Martha’s Rule and managing deterioration,
medicines safety and perinatal culture and leadership.
The Senior Improvement Lead will be responsible for engaging key stakeholders in the work of our programmes, supporting
organisations and their teams to run QI projects, providing practical QI expertise and programme management, and working as a key
member of the PSC Team.
The post holder will both lead and sometimes support teams with a variety of interventions, site visits, learning events,
improvement clinics and adhoc teaching which will be hosted mainly across East of England, with an occasional requirement for
wider travel.
The post holder will advise, coach, and facilitate discussions with local teams on improvement techniques and best practice to
support the successful implementation, measurement and spread in line with the overall programme objectives, ensuring lessons
learned are captured and fed into programme reviews.
They will be the lead responsible officer for a programme and will provide project management expertise to ensure successful
project delivery with measurable outcomes, that are compliant with corporate and organisational requirements. The role will vary
and may include working on consulting projects from bid writing and proposal development to delivery of costed projects for a
range of NHS and social care partners.
It is essential that the post holder has expertise in improvement methods and project management to demonstrate:
* Highly experienced programme/project manager with expertise to develop, coordinate and deliver projects on behalf of health and
care clients in the region.
* A strong track record of delivering quality improvement from start to completion using continuous improvement, organisational
development, strategic development, and transformation methodologies.
KEY RESPONSIBILITIES
AS A SENIOR IMPROVEMENT LEAD, THE POST HOLDER WILL:
* Ensure projects/programmes are managed effectively, leading and being accountable for their successful delivery from start
through to completion.
* Provide practical hands-on support to clinical teams, networks and others undertaking QI projects and service redesign work,
including training/coaching in QI methodologies where appropriate.
* Build and nurture connections within and between organisations including participate in local working groups, networks, and
project meetings to provide information and support for local teams to analyse their data and use that evidence to inform
decisions.
* Present complex information about QI projects to a wide range of stakeholders in a formal setting.
* Monitor progress across the programme and produce regular reports and updates for national, regional, and local governance
mechanisms.
* Work with the Health Innovation East Programme Management Office to ensure effective and timely financial and performance
reporting to SMT, Board and commissioners.
* Support the Director of Patient Safety, ensuring that programme risks and issues are proactively identified and reported, and
develop proposals for resolution, mitigation, and escalation of risks.
* The post-holder must be able to work under pressure, deliver to a programme plan adopting a flexible/adaptable approach.
Corporate and personal responsibilities
* Promote equal opportunities and affirm that staff, colleagues, patients, and others who encounter Health Innovation East are
afforded equality of access, experience and outcomes.
* Observe Health Innovation East’s equity, diversity and inclusion pledges in every aspect of your work, avoiding any behaviour
which discriminates against colleagues, potential employees, patients, or partners on any grounds.
* Uphold and promote the organisation’s values.
* Work flexibly and collaboratively with others to achieve the organisation’s goals and support its values.
* Support the organisation in creating an environment that values risk management and promotes the highest standards of health
and safety for Health Innovation East’s employees, supported by policies and procedures as appropriate.
* Ensure up to date knowledge is maintained and comply with current data protection laws and company data protection and
confidentiality policies and procedures.
* Ensure that we only operate within our remit of not offering clinical advice.
* Adhere to all company policies and procedures and any applicable legislation.
Person specification
Essential
Measured at:
Desirable
Qualifications and training:
Educated to degree level, or with equivalent experience relating to healthcare.
Evidence of quality improvement and/or patient safety qualification or demonstrable experience in these fields.
Application
A recognised project management qualification.
Knowledge and understanding
Excellent knowledge of improvement methodologies and application within healthcare settings.
Knowledge and experience of project management and risk management.
Application / Interview
Clinical or improvement experience within healthcare
Awareness of strategic challenges facing the NHS (with a working knowledge of Eastern region preferred).
Skills
Ability to travel within region, with occasional travel to national meetings (eg London, Birmingham, Manchester).
Strong written and verbal communication skills with the ability to adapt and appeal to various audiences.
Strong relationship building and management skills with a wide range of stakeholders.
Ability to manage own workload, prioritise work, in response to changing requirements and demands and attention to detail.
Proficient in use of a range of IT software, including MS Word, Excel and Powerpoint.
Good levels of emotional intelligence and resilience.
Application / Interview
Ability to create compelling offers for paid work.
Disposition/ Aptitude
Evidence of the ability to work with teams in developing quality improvement projects.
Ability to develop good relationships with senior colleagues within and outside of the organisations.
Demonstrable interest in healthcare improvement.
Ability to maintain credibility of self and the team.
Ability to work flexibly both autonomously and within a small team.
Application / Interview
Appointment will be subject to evidence of right to work in the UK and an enhanced DBS check, due to the potential for the
postholder to be working in an environment with children and vulnerable adults.
Personal development responsibilities
* Understanding and awareness of own personal development needs
* Maintenance of a compliant professional portfolio where required
Key relationships
Internal - all Health Innovation East employees will be expected to form key relationships within the organisation relevant to the
role.
External - in addition, the successful appointee will need to develop and build relationships with external colleagues as relevant
to the role. These may include, but are not limited to, relationships with senior management and clinicians in the following types
of organisation:
* NHS providers (hospital and community trusts, primary care and others as appropriate)
* The five Integrated Care Systems where we have responsibility to support innovation
* The NHS England regional team in the East of England and potentially more widely
* Industry partners including SMEs and large corporates within the health and life sciences sectors
* Academic partners in (universities and other research organisations)
* Funding/investment organisations
* Applied Research Collaboration (ARC) East of England colleagues
* Local Government.
* Third Sector Organisations
* Patient Advisory Groups/Services
* Other Health Innovation Networks
BENEFITS OF WORKING AT HEALTH INNOVATION EAST
As part of the benefits package, Health Innovation East’s employees are entitled to 27 days of annual leave plus bank holidays
(pro rata for less than wholetime equivalent) and are offered a company pension (employer contribution up to 10% of annual salary)
as well as a cycle to work scheme. In addition, after passing probation, all employees are covered for life insurance, which also
allows access to a broad well-being programme which is fully confidential.
How to apply
To apply please submit your CV and a covering letter, by 9 June 2024, to recruitment@healthinnovationeast.co.uk specifying your
motivation for applying and how you meet our person specification. For an informal discussion, please contact
caroline.angel@healthinnovationeast.co.uk.
JOB SUMMARY AND PURPOSE
The Patient Safety Collaborative Team leads on the delivery of quality improvement (QI) programmes in line with NHS England’s
National Patient Safety Strategy. This includes working primarily with local NHS organisations to support teams to undertake QI
projects to improve outcomes for patients, families, and carers. The team is currently working on five national patient safety
improvement programmes including maternity and neonatal safety, systems safety, Martha’s Rule and managing deterioration,
medicines safety and perinatal culture and leadership.
The Senior Improvement Lead will be responsible for engaging key stakeholders in the work of our programmes, supporting
organisations and their teams to run QI projects, providing practical QI expertise and programme management, and working as a key
member of the PSC Team.
The post holder will both lead and sometimes support teams with a variety of interventions, site visits, learning events,
improvement clinics and adhoc teaching which will be hosted mainly across East of England, with an occasional requirement for
wider travel.
The post holder will advise, coach, and facilitate discussions with local teams on improvement techniques and best practice to
support the successful implementation, measurement and spread in line with the overall programme objectives, ensuring lessons
learned are captured and fed into programme reviews.
They will be the lead responsible officer for a programme and will provide project management expertise to ensure successful
project delivery with measurable outcomes, that are compliant with corporate and organisational requirements. The role will vary
and may include working on consulting projects from bid writing and proposal development to delivery of costed projects for a
range of NHS and social care partners.
It is essential that the post holder has expertise in improvement methods and project management to demonstrate:
* Highly experienced programme/project manager with expertise to develop, coordinate and deliver projects on behalf of health and
care clients in the region.
* A strong track record of delivering quality improvement from start to completion using continuous improvement, organisational
development, strategic development, and transformation methodologies.
KEY RESPONSIBILITIES
AS A SENIOR IMPROVEMENT LEAD, THE POST HOLDER WILL:
* Ensure projects/programmes are managed effectively, leading and being accountable for their successful delivery from start
through to completion.
* Provide practical hands-on support to clinical teams, networks and others undertaking QI projects and service redesign work,
including training/coaching in QI methodologies where appropriate.
* Build and nurture connections within and between organisations including participate in local working groups, networks, and
project meetings to provide information and support for local teams to analyse their data and use that evidence to inform
decisions.
* Present complex information about QI projects to a wide range of stakeholders in a formal setting.
* Monitor progress across the programme and produce regular reports and updates for national, regional, and local governance
mechanisms.
* Work with the Health Innovation East Programme Management Office to ensure effective and timely financial and performance
reporting to SMT, Board and commissioners.
* Support the Director of Patient Safety, ensuring that programme risks and issues are proactively identified and reported, and
develop proposals for resolution, mitigation, and escalation of risks.
* The post-holder must be able to work under pressure, deliver to a programme plan adopting a flexible/adaptable approach.
Corporate and personal responsibilities
* Promote equal opportunities and affirm that staff, colleagues, patients, and others who encounter Health Innovation East are
afforded equality of access, experience and outcomes.
* Observe Health Innovation East’s equity, diversity and inclusion pledges in every aspect of your work, avoiding any behaviour
which discriminates against colleagues, potential employees, patients, or partners on any grounds.
* Uphold and promote the organisation’s values.
* Work flexibly and collaboratively with others to achieve the organisation’s goals and support its values.
* Support the organisation in creating an environment that values risk management and promotes the highest standards of health
and safety for Health Innovation East’s employees, supported by policies and procedures as appropriate.
* Ensure up to date knowledge is maintained and comply with current data protection laws and company data protection and
confidentiality policies and procedures.
* Ensure that we only operate within our remit of not offering clinical advice.
* Adhere to all company policies and procedures and any applicable legislation.
Person specification
Essential
Measured at:
Desirable
Qualifications and training:
Educated to degree level, or with equivalent experience relating to healthcare.
Evidence of quality improvement and/or patient safety qualification or demonstrable experience in these fields.
Application
A recognised project management qualification.
Knowledge and understanding
Excellent knowledge of improvement methodologies and application within healthcare settings.
Knowledge and experience of project management and risk management.
Application / Interview
Clinical or improvement experience within healthcare
Awareness of strategic challenges facing the NHS (with a working knowledge of Eastern region preferred).
Skills
Ability to travel within region, with occasional travel to national meetings (eg London, Birmingham, Manchester).
Strong written and verbal communication skills with the ability to adapt and appeal to various audiences.
Strong relationship building and management skills with a wide range of stakeholders.
Ability to manage own workload, prioritise work, in response to changing requirements and demands and attention to detail.
Proficient in use of a range of IT software, including MS Word, Excel and Powerpoint.
Good levels of emotional intelligence and resilience.
Application / Interview
Ability to create compelling offers for paid work.
Disposition/ Aptitude
Evidence of the ability to work with teams in developing quality improvement projects.
Ability to develop good relationships with senior colleagues within and outside of the organisations.
Demonstrable interest in healthcare improvement.
Ability to maintain credibility of self and the team.
Ability to work flexibly both autonomously and within a small team.
Application / Interview
Appointment will be subject to evidence of right to work in the UK and an enhanced DBS check, due to the potential for the
postholder to be working in an environment with children and vulnerable adults.
Personal development responsibilities
* Understanding and awareness of own personal development needs
* Maintenance of a compliant professional portfolio where required
Key relationships
Internal - all Health Innovation East employees will be expected to form key relationships within the organisation relevant to the
role.
External - in addition, the successful appointee will need to develop and build relationships with external colleagues as relevant
to the role. These may include, but are not limited to, relationships with senior management and clinicians in the following types
of organisation:
* NHS providers (hospital and community trusts, primary care and others as appropriate)
* The five Integrated Care Systems where we have responsibility to support innovation
* The NHS England regional team in the East of England and potentially more widely
* Industry partners including SMEs and large corporates within the health and life sciences sectors
* Academic partners in (universities and other research organisations)
* Funding/investment organisations
* Applied Research Collaboration (ARC) East of England colleagues
* Local Government.
* Third Sector Organisations
* Patient Advisory Groups/Services
* Other Health Innovation Networks
BENEFITS OF WORKING AT HEALTH INNOVATION EAST
As part of the benefits package, Health Innovation East’s employees are entitled to 27 days of annual leave plus bank holidays
(pro rata for less than wholetime equivalent) and are offered a company pension (employer contribution up to 10% of annual salary)
as well as a cycle to work scheme. In addition, after passing probation, all employees are covered for life insurance, which also
allows access to a broad well-being programme which is fully confidential.
How to apply
To apply please submit your CV and a covering letter, by 9 June 2024, to recruitment@healthinnovationeast.co.uk specifying your
motivation for applying and how you meet our person specification. For an informal discussion, please contact
caroline.angel@healthinnovationeast.co.uk.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.