Senior Helpdesk Coordinator
| Posting date: | 30 May 2024 |
|---|---|
| Salary: | £28,000 per year |
| Hours: | Full time |
| Closing date: | 20 June 2024 |
| Location: | BL4 8HS |
| Remote working: | On-site only |
| Company: | Jobwise |
| Job type: | Permanent |
| Job reference: | VR/29313/V_1716304458 |
Summary
Are you a self-motivated and strong leader with the ability to motivate and develop a team?
We are looking to recruit a Senior Helpdesk Coordinator to join a highly successful and growing organisation based in Bolton.
This would be ideal for an individual who has experience working in customer service management or team leader roles in a fast paced, contact centre environment. We are seeking someone who is driven by developing, training and supporting their team to meet company KPIs targets and who has excellent communication and self-motivation.
Offering a great basic salary of £28000, onsite parking, gorgeous modern offices, working on a 2 week rolling rota - Week 1 Monday to Friday 9:00am to 5:30pm and Week 2 Monday to Friday 7:45am to 4:15pm.
What will you be doing as a Helpdesk Coordinator?
- Using your great communication skills to working closely with another senior helpdesk coordinator to manage a team of 12 staff
- Overseeing the helpdesk function ensuring all daily KPIs are maintained working in line with company policies and procedures
- Delivering training and support to new and existing team members ensuring your leading by example and being available for ongoing support
- Conducting 121s and ensure all development needs of the team are met
- Supporting the Facilities Manager with any tasks required to ensure efficient running of the helpdesk department
- Update all company processes to the team to ensure one way of working
- Working closely with estates and contractors ensuring all Health & Safety is adhered too
- Monitoring staff calls times t ensure they are in line with company KPI expectations
- Attending meetings to build relationships and share ideas and best practice
- Managing poor performance of helpdesk coordinators and putting plans in place for development
- Working with contractors to negotiate rates and costs for works being undertaken
- Managing weekly budgets to identify cost reduction opportunities
What skills & experience will you need as a Senior Helpdesk Coordinator?
- Have worked in contact centre senior management roles such as Customer Service Manager or Team Leader
- Enjoy a busy working environment in a contact centre that services up to 300 calls a day
- Work to SLA agreements and can comfortably negotiate and communicate with contractors on costing and budget
- You have excellent management skills and can have challenging conversations when required to help a staffs performance
- Enjoy working in a large and busy team
What will you get in return for your work as a Senior Helpdesk Coordinator?
- Basic salary of £28000
- 2 Week Rota - Week 1 Monday to Friday 9:00am to 5:30pm and Week 2 Monday to Friday 7:45am to 4:15pm
- Onsite parking
- Beautiful offices and working environment
- Annual leave entitlement rising to a maximum of 27 days (plus bank holidays) per annum with service
- Annual company bonus scheme
- Life assurance
- Health and wellbeing benefits
- Access to discounts at hundreds of high-street retailers
- Recognition for going the extra mile and for loyalty through service
To Apply,
If this sounds like a role you will LOVE, please send your CV today!
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