Admin Team Leader | Guy's and St Thomas' NHS Foundation Trust
| Posting date: | 21 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,279 - £33,116 per annum |
| Hours: | Full time |
| Closing date: | 20 June 2024 |
| Location: | London, SE1 7EH |
| Company: | Guys and St Thomas NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6255902/196-AC391 |
Summary
A Team Leader role has opened up in the Theatres, Anaesthetics and Perioperative Medicine Directorate (TAP). We have 42 adult operating theatres across the GSTT estate. The Service Managers along with the Assistant Service Managers work closely with the clinical teams andsurgical specialties to co-ordinate and facilitate the smooth running of these Theatres cross-site.
We are looking for a candidate to join the admin team as Team Leader and support the ASM with the day to day running of the admin hub. The ideal candidate will be committed to supporting the ASM in achieving Trust and Directorate Key Performance Indicators, and will have proven experience with regards to managing a large admin team. In addition, we are looking for someone who will use their own judgement and take initiative when problem solving in order to provide solutions to administrative heavy and complex tasks.
The successful applicant will have excellent communication skills, a commitment towards patient care along with extensive administration and workforce experience. A proven track-record of meeting targets is essential as well as a passionate desire to support the team and make a difference.If you believe you have the skills, enthusiasm and ambition to join our team we would like to hear from you.
Please note that an assessment will take place prior to the interview.
Interested individuals are strongly encouraged to contact the recruiting manager ahead of the recruitment process.
• First point of contact for the Site Administrators regarding their lateness, sickness and absence and to arrange appropriate cover to the required sites based on the Rota resources.
• Support the Assistant Service Manager in the delivery against targets of a range of service areas.
• The post holder will be responsible for liaising with the Private Patients Team and attending all related meetings.
• To ensure the resolution of enquiries, complaints, and requests for services as soon as possible.
• Undertake any administrative tasks and other duties as appropriate, including reception cover when the rota requires.
• Manage day-to-day services in accordance with agreed objectives, targets, quality standards, controls and resource constraints and in line with Trust Policies
• Provide leadership to the team, always acting as a positive role model.
• To carry out monthly informal 1:1 meetings on behalf of the Assistant Service Manager
• Provide support in review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs and performance/conduct issues as appropriate.
• Log all staff requests for Annual or special leave to assist the Assistant Service Manager, by first checking the rota to ensure they are adequately covered.
• Ensure that the Trust’s HR policies are adhered to within the department.
Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best-known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark all with a long history of high-quality care, clinical excellence, research and innovation.
We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, and NHS organisations, local authorities and charitable bodies and GPs
The duties and responsibilities listed below are representative of the Admin Team Lead role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
• Support the Assistant Service Manager in managing various areas of service. This will require working autonomously to understand any relevant HR management.
• Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related.
• Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and/or staffing availability, and arrange cover as necessary.
• Manage the analysis of data
• To lead in specific projects and/or initiatives delegated to the post
• To support the ASM in providing a coordinated response related to information and monitoring requests across all teams within their remit.
• Take minutes for complex case meetings
• Produce high quality PA support to managers when required
• Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary.
• Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly and
This advert closes on Wednesday 29 May 2024