Hire Controller
| Posting date: | 20 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 19 June 2024 |
| Location: | Chasetown, Burntwood |
| Remote working: | On-site only |
| Company: | Chase Plant Hire Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
The role in brief:
• Taking hire enquiries via telephone, email and the online ordering system.
• Checking availability of machines and ensuring that machine statuses are always up to date on systems.
• Coordinating with the engineering and transport teams to ensure that the correct machines are ready and delivered to customer.
• Dealing with customer complaints and damage.
• Dealing with customers professionally and politely, and maximising sales using your product knowledge.
• Maintaining health and safety standards.
• Communicating effectively with other colleagues, and providing a helpful and friendly point of contact for depot enquiries.
The ideal candidate will possess:
• Previous experience in a customer focused role is a must and experience of working on a hire desk would be an advantage.
• Good knowledge of Microsoft packages, and computer skills in general.
• Outgoing and enthusiastic nature with excellent communication skills and a friendly approach.
• An ability to use your own initiative, prioritise tasks and manage your own time efficiently
• Taking hire enquiries via telephone, email and the online ordering system.
• Checking availability of machines and ensuring that machine statuses are always up to date on systems.
• Coordinating with the engineering and transport teams to ensure that the correct machines are ready and delivered to customer.
• Dealing with customer complaints and damage.
• Dealing with customers professionally and politely, and maximising sales using your product knowledge.
• Maintaining health and safety standards.
• Communicating effectively with other colleagues, and providing a helpful and friendly point of contact for depot enquiries.
The ideal candidate will possess:
• Previous experience in a customer focused role is a must and experience of working on a hire desk would be an advantage.
• Good knowledge of Microsoft packages, and computer skills in general.
• Outgoing and enthusiastic nature with excellent communication skills and a friendly approach.
• An ability to use your own initiative, prioritise tasks and manage your own time efficiently