Service Delivery Analyst
| Posting date: | 01 June 2024 |
|---|---|
| Salary: | £44,195 to £50,611 per year |
| Hours: | Full time |
| Closing date: | 16 June 2024 |
| Location: | Reading, Berkshire, RG1 3JH |
| Company: | SSE |
| Job type: | Permanent |
| Job reference: | 549183_1715931012 |
Summary
SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.
Join us on our journey to net zero and help us power change.
About the Role
Base Location: Reading and Havant
Salary: £44,195 to £50,611 + a range of other benefits to support your family, finances, and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available.
What is the Role?
Enterprise IT supports a dynamic and varied business, which is comprised of complimentary verticals which underpin its Whole Systems Thinking (WST) approach. You will work as part of the team to support delivery of high-performance end-to-end IT services, supporting SSE Enterprise business services to established SLAs.
- Support to the Service Delivery Manager in implementation of innovation and continuous improvement which will help drive value for the business.
- Contribute to the overall success of the department, working holistically.
- Support major Incident resolution via incident management process and interaction with business and IT stakeholders.
- Contribute to service review meetings for the business and with vendors.
- Working alongside project/product teams ensuring services dovetail into existing support patterns.
What do I need?
We are looking for positive and enthusiastic people to join a growing team. To be successful in this role, you will need:
- Knowledge of IT Service Management and ITIL standards.
- Experience with the ServiceNow toolset advantageous
- Power BI experience advantageous
- Customer value focussed, reactive, and able to drive positive outcomes.
- Will to maintain perspective and value focus in sometimes busy circumstances.
About our Business
SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.
What is in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact David on 01738 275846.
Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.