Customer Service Administrator (Interim)
| Posting date: | 17 May 2024 |
|---|---|
| Salary: | £15.00 per hour |
| Hours: | Full time |
| Closing date: | 16 June 2024 |
| Location: | BS1 4AQ |
| Remote working: | On-site only |
| Company: | Hartley Pensions |
| Job type: | Contract |
| Job reference: |
Summary
Customer Service Administrator (Interim)
£15 per hour
Contract
Full-time, Monday to Friday, up to 35 hours per week – office based
Bristol, City Centre BS1
About the role
We have a new position open for an interim Customer Service Administrator/Contact Centre Administrator to join Hartley Pensions client contact team. You will be joining a friendly team of 8 contact centre administrators.
As a Customer Service Administrator, you will be the first friendly voice to our clients by answering calls and responding to their email queries. This role is not about sales or cold calling and you will take in-bound calls from our clients to support them with their query. Do you have experience in:-
• Phone calls, answering calls from customer or clients?
• Writing emails, responding to customers or clients via email and confident in writing emails?
This role would suit someone who has experience working within a helpdesk, operational, administration, customer service or contact/call centre environment and is who is looking to develop their career in Pension or Wealth Management.
Customer service experience that involves telephone contact and email management is essential for this role.
What you'll be doing
Your responsibilities for this role include but are not restricted to:
• Being the first point of contact for resolving client queries by phone or email offering a professional, empathetic, and outstanding level of service at every interaction with our clients
• Monitoring the mailbox and passing client queries onto the relevant team or responding where applicable
• Ensure post is scanned and passed onto the relevant teams in a timely manner
• Delivering a personalised service by listening to our customer needs and ensuring the right outcome for the client and Hartley Pensions
• Working collaboratively with other teams
• Able to identify and support vulnerable clients
• Support the team's risk and control activities to ensure good client outcomes and risk management culture.
Skills and experience
To be successful you should be able to demonstrate that you are confident in answering the phone, writing emails and passionate about delivering excellent customer service, organised to meet tight deadlines, have the ability to multi-task, be empathic and resilient. Ideally, we are looking for someone who is able demonstrate their experience in the following areas:
• Communication skills such as responding to clients' emails and answering phone calls
• Enjoys working in a fast-paced work environment, with the ability to work to tight deadlines
• Have a collaborative approach to work, willing and able to work with other team members to complete tasks
• Organised approach with the ability to prioritise tasks and workload effectively.
• Able to use MS office (Outlook, Word, Excel).
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!
How to APPLY
Please email your CV to Recruitment@hartleypensions.com. When you apply please include the below information in your email:
• Your name
• The role you are applying for - Customer Service Administrator Interim
• Your location
• The working hours you are looking for
• Current situation and availability
Interview process
One stage, 30 to 40 minutes competency-based and Q&A interview.
Who are Hartley Pensions?
Hartley pensions is a SSIP (Self-Invested Personal Pension) and SSAS (Small Self-Administered Scheme) operator. Hartley pensions provide white label SIPP’s for a number of leading investment and trading platforms.
We pride ourselves on establishing and maintaining long-lasting relationships with our business partners and clients by providing them with professional, friendly and personalised administration. Our products are designed to be flexible, straight-forward and relevant to our clients’ needs. For more information please visit our website here: https://hartleypensions.com/pensions/.
Please note, as we are trading in administration therefore we are not able to recruit staff on a permanent basis but only as a Sole Trader (Self Employed). This is also because we do not know how long exactly this process will take although we anticipate it to take up to 12 months but this is not guaranteed.
Hartley pensions diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We actively encourage individuals from all backgrounds, experiences, and perspectives to apply. Join us in creating a workplace where everyone feels valued, respected, and empowered to thrive.
We are unable to provide employment sponsorship to candidates.
£15 per hour
Contract
Full-time, Monday to Friday, up to 35 hours per week – office based
Bristol, City Centre BS1
About the role
We have a new position open for an interim Customer Service Administrator/Contact Centre Administrator to join Hartley Pensions client contact team. You will be joining a friendly team of 8 contact centre administrators.
As a Customer Service Administrator, you will be the first friendly voice to our clients by answering calls and responding to their email queries. This role is not about sales or cold calling and you will take in-bound calls from our clients to support them with their query. Do you have experience in:-
• Phone calls, answering calls from customer or clients?
• Writing emails, responding to customers or clients via email and confident in writing emails?
This role would suit someone who has experience working within a helpdesk, operational, administration, customer service or contact/call centre environment and is who is looking to develop their career in Pension or Wealth Management.
Customer service experience that involves telephone contact and email management is essential for this role.
What you'll be doing
Your responsibilities for this role include but are not restricted to:
• Being the first point of contact for resolving client queries by phone or email offering a professional, empathetic, and outstanding level of service at every interaction with our clients
• Monitoring the mailbox and passing client queries onto the relevant team or responding where applicable
• Ensure post is scanned and passed onto the relevant teams in a timely manner
• Delivering a personalised service by listening to our customer needs and ensuring the right outcome for the client and Hartley Pensions
• Working collaboratively with other teams
• Able to identify and support vulnerable clients
• Support the team's risk and control activities to ensure good client outcomes and risk management culture.
Skills and experience
To be successful you should be able to demonstrate that you are confident in answering the phone, writing emails and passionate about delivering excellent customer service, organised to meet tight deadlines, have the ability to multi-task, be empathic and resilient. Ideally, we are looking for someone who is able demonstrate their experience in the following areas:
• Communication skills such as responding to clients' emails and answering phone calls
• Enjoys working in a fast-paced work environment, with the ability to work to tight deadlines
• Have a collaborative approach to work, willing and able to work with other team members to complete tasks
• Organised approach with the ability to prioritise tasks and workload effectively.
• Able to use MS office (Outlook, Word, Excel).
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!
How to APPLY
Please email your CV to Recruitment@hartleypensions.com. When you apply please include the below information in your email:
• Your name
• The role you are applying for - Customer Service Administrator Interim
• Your location
• The working hours you are looking for
• Current situation and availability
Interview process
One stage, 30 to 40 minutes competency-based and Q&A interview.
Who are Hartley Pensions?
Hartley pensions is a SSIP (Self-Invested Personal Pension) and SSAS (Small Self-Administered Scheme) operator. Hartley pensions provide white label SIPP’s for a number of leading investment and trading platforms.
We pride ourselves on establishing and maintaining long-lasting relationships with our business partners and clients by providing them with professional, friendly and personalised administration. Our products are designed to be flexible, straight-forward and relevant to our clients’ needs. For more information please visit our website here: https://hartleypensions.com/pensions/.
Please note, as we are trading in administration therefore we are not able to recruit staff on a permanent basis but only as a Sole Trader (Self Employed). This is also because we do not know how long exactly this process will take although we anticipate it to take up to 12 months but this is not guaranteed.
Hartley pensions diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We actively encourage individuals from all backgrounds, experiences, and perspectives to apply. Join us in creating a workplace where everyone feels valued, respected, and empowered to thrive.
We are unable to provide employment sponsorship to candidates.