General Manager - HIV, Sexual & Gender Health and Dermatology
| Posting date: | 15 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £91,317 - £104,122 per annum incl. HCAS |
| Hours: | Full time |
| Closing date: | 14 June 2024 |
| Location: | Chelsea, SW10 9NH |
| Company: | Chelsea and Westminster Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6274642/289-SC-2162 |
Summary
A Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust.
A unique and exciting opportunity has arisen for a dynamic and ambitious operational manager to join the senior leadership team at Chelsea and Westminster Hospital as General Manager for HIV, Sexual & Gender Health and Dermatology. This is a complex and challenging role leading some of the Trust’s most high profile and innovative services including the largest HIV and Sexual Health service in the country which was previously rated ‘Outstanding’ by the CQC.
Working alongside the Deputy Director of Nursing and Clinical Director, the General Manager will be responsible for a diverse range of services including HIV, Sexual Health, Gender Services and Dermatology across multiple hospital and community sites. The General Manager will also lead on a number of exciting service developments including the establishment of new gender dysphoria services, commercial partnerships and the adoption of new technologies.
The successful candidate will have strong negotiating and influencing skills, and will be able to establish credibility with internal and external stakeholders and enjoy being part of an ambitious, high performing team. You will have experience of managing complex budgets, a good understanding of the NHS performance framework and well-developed numerical and analytical ability. As an excellent communicator you will be able to motivate and engage others to ensure that the services we provide reflect the Trust’s values.
The General Manager is accountable for establishing and maintaining internal controls within the directorate to assure delivery of financial management and the deployment of resources in line with the Trust’s Financial Plan and in accordance with the Trust’s Standing Financial Instructions, Standing Orders and capital investment procedures.
The General Manager is also responsible for negotiating and managing Service Level Agreements and contracts.
The General Manager will be accountable for establishing and maintaining effective structures and systems of control for the management of staff, including recruitment, appraisal, continuing professional development and support of the Trust’s Human Resource policies and procedures.
The General Manager, in partnership with the Deputy Director of Nursing and Clinical Director, will be responsible for the development of job plans for medical and non-medical staff and ensuring satisfactory cover arrangements for all departments to assure maintenance of services required for delivery of patient care throughout the year (including Bank Holidays).
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Delivery of safe, high quality Patient Care
In partnership with the clinical team, the General Manager will:
• Create an environment within the directorate that makes care, safety and patient satisfaction everyone’s first concern. There will be an emphasis on learning from the results of patient feedback and risk management systems to drive continuous service improvement and the reduction of risk.
• Ensure that high quality clinical services are delivered in line with the Trust’s Quality Strategy and available financial resources.
• Be proactive and innovative in leading the development and implementation of the Directorate Patient/Parent Involvement strategy, ensuring there are mechanisms to seek feedback to help improve/develop services.
• The post-holder will listen and take action to address concerns
identified through a range of tools including the annual patient survey, real time patient feedback systems, PALs and formal complaints, providing regular feedback to patients, parents and staff on action taken with training and support for staff where appropriate.
Governance
In partnership with Clinical Director and Deputy Director of Nursing the General Manager will:
• Actively involve and lead directorate staff in the delivery of Clinical Governance, in accordance with Trust systems, processes and priorities. General Managers are expected to participate and lead service reviews (where appropriate) to ensure that care is delivered in line with best practice and actions are taken to ensure any system failures are addressed.
• The General Manager, Deputy Director of Nursing and Clinical Director will work together to organise Directorate clinical governance half days and governance policy boards to ensure the monitoring of trends, dissemination of best practice and learning throughout the Directorate.
• Establish, maintain and oversee a system of internal control within the directorate that supports an integrated approach to governance. This will include responsibility for mitigating risks identified in the Assurance Framework, the Risk Register, the Incident Review Register, the annual directorate comprehensive risk assessment and any ad-hoc risk assessments. It will also include ensuring a comprehensive and robust mechanism across the Directorate for reporting on and learning from incidents and complaints that promotes a culture of openness and honesty.
• Ensure that directorate responsibilities with respect to external assessments e.g. Risk Management and the Care Quality Commission’s Standards are fulfilled.
Operational planning and delivery
The General Manager will:
• Be responsible for the operational delivery of all services within their portfolio. These services may be across sites within the Trust, and may also be across sites that are external to the Trust.
• Work closely with internal teams to devise systems proactively to manage service demands and ensure that these are fully implemented.
• Assist the Clinical Directors in chairing Directorate meetings and chair other relevant meetings.
• Initiate and oversee regular reviews of services, and ensure new developments are appropriately resourced through the business planning process.
• Monitor activity in relation to agreed activity plans and national access targets, and implement immediate corrective action in relation to any significant underperformance/ overperformance.
• Respond at a senior level and in a timely fashion to frequent and unpredictable day-to-day operational issues as required. Liaise directly with patients and staff to resolve urgent concerns, including resolving stressful or distressing situations.
Please see attached job description and person specification to this advert for further details.
This advert closes on Wednesday 29 May 2024
A unique and exciting opportunity has arisen for a dynamic and ambitious operational manager to join the senior leadership team at Chelsea and Westminster Hospital as General Manager for HIV, Sexual & Gender Health and Dermatology. This is a complex and challenging role leading some of the Trust’s most high profile and innovative services including the largest HIV and Sexual Health service in the country which was previously rated ‘Outstanding’ by the CQC.
Working alongside the Deputy Director of Nursing and Clinical Director, the General Manager will be responsible for a diverse range of services including HIV, Sexual Health, Gender Services and Dermatology across multiple hospital and community sites. The General Manager will also lead on a number of exciting service developments including the establishment of new gender dysphoria services, commercial partnerships and the adoption of new technologies.
The successful candidate will have strong negotiating and influencing skills, and will be able to establish credibility with internal and external stakeholders and enjoy being part of an ambitious, high performing team. You will have experience of managing complex budgets, a good understanding of the NHS performance framework and well-developed numerical and analytical ability. As an excellent communicator you will be able to motivate and engage others to ensure that the services we provide reflect the Trust’s values.
The General Manager is accountable for establishing and maintaining internal controls within the directorate to assure delivery of financial management and the deployment of resources in line with the Trust’s Financial Plan and in accordance with the Trust’s Standing Financial Instructions, Standing Orders and capital investment procedures.
The General Manager is also responsible for negotiating and managing Service Level Agreements and contracts.
The General Manager will be accountable for establishing and maintaining effective structures and systems of control for the management of staff, including recruitment, appraisal, continuing professional development and support of the Trust’s Human Resource policies and procedures.
The General Manager, in partnership with the Deputy Director of Nursing and Clinical Director, will be responsible for the development of job plans for medical and non-medical staff and ensuring satisfactory cover arrangements for all departments to assure maintenance of services required for delivery of patient care throughout the year (including Bank Holidays).
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Delivery of safe, high quality Patient Care
In partnership with the clinical team, the General Manager will:
• Create an environment within the directorate that makes care, safety and patient satisfaction everyone’s first concern. There will be an emphasis on learning from the results of patient feedback and risk management systems to drive continuous service improvement and the reduction of risk.
• Ensure that high quality clinical services are delivered in line with the Trust’s Quality Strategy and available financial resources.
• Be proactive and innovative in leading the development and implementation of the Directorate Patient/Parent Involvement strategy, ensuring there are mechanisms to seek feedback to help improve/develop services.
• The post-holder will listen and take action to address concerns
identified through a range of tools including the annual patient survey, real time patient feedback systems, PALs and formal complaints, providing regular feedback to patients, parents and staff on action taken with training and support for staff where appropriate.
Governance
In partnership with Clinical Director and Deputy Director of Nursing the General Manager will:
• Actively involve and lead directorate staff in the delivery of Clinical Governance, in accordance with Trust systems, processes and priorities. General Managers are expected to participate and lead service reviews (where appropriate) to ensure that care is delivered in line with best practice and actions are taken to ensure any system failures are addressed.
• The General Manager, Deputy Director of Nursing and Clinical Director will work together to organise Directorate clinical governance half days and governance policy boards to ensure the monitoring of trends, dissemination of best practice and learning throughout the Directorate.
• Establish, maintain and oversee a system of internal control within the directorate that supports an integrated approach to governance. This will include responsibility for mitigating risks identified in the Assurance Framework, the Risk Register, the Incident Review Register, the annual directorate comprehensive risk assessment and any ad-hoc risk assessments. It will also include ensuring a comprehensive and robust mechanism across the Directorate for reporting on and learning from incidents and complaints that promotes a culture of openness and honesty.
• Ensure that directorate responsibilities with respect to external assessments e.g. Risk Management and the Care Quality Commission’s Standards are fulfilled.
Operational planning and delivery
The General Manager will:
• Be responsible for the operational delivery of all services within their portfolio. These services may be across sites within the Trust, and may also be across sites that are external to the Trust.
• Work closely with internal teams to devise systems proactively to manage service demands and ensure that these are fully implemented.
• Assist the Clinical Directors in chairing Directorate meetings and chair other relevant meetings.
• Initiate and oversee regular reviews of services, and ensure new developments are appropriately resourced through the business planning process.
• Monitor activity in relation to agreed activity plans and national access targets, and implement immediate corrective action in relation to any significant underperformance/ overperformance.
• Respond at a senior level and in a timely fashion to frequent and unpredictable day-to-day operational issues as required. Liaise directly with patients and staff to resolve urgent concerns, including resolving stressful or distressing situations.
Please see attached job description and person specification to this advert for further details.
This advert closes on Wednesday 29 May 2024