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Mobile Data & Billing Administrator | Berkshire Healthcare NHS Foundation Trust
| Posting date: | 15 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,147 - £27,596 per annum |
| Hours: | Full time |
| Closing date: | 14 June 2024 |
| Location: | Reading, RG30 2BA |
| Company: | Berkshire Healthcare NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6311989/371-CS104 |
Summary
This role can be done from our primary office in Reading orworking fromhome. Hours are 9-5.
The candidate should have experience with the use of office 365 products such as Outlook and Excel/Word.
Evidence of personal development (training courses)
Logical and methodical approach to working,good communicationskills and ability to work alone and as part of a wider team.
Our Trust’s vision is ‘To be recognised as the leading community and mental health service provider by our staff, patients and partners.’
Our values are:
• Caring for and about you is our top priority
• Committed to providinggood quality, safe services
• working Together with you to develop innovative solutions
To undertake and manage Mobile Provider Monthly Reporting, including total types of device type, split by tariffs and individual data usage to highlight issues of inappropriate use. This may involve discussions with the user and their line manager toascertainreasons for high usage.
Tobe responsible fortracing & recovery of unused mobile devices that have not contacted the management system in 30+ days.
Tobe responsible fortracing & recovery of unused mobile devices that have zero tariff usage within 30 days (Calls,dataand SMS).
Tobe responsible forthe continued accuracy of our Mobile Device Assets using mobile provider's portal and BHFT's mobile management system.
To work with mobile technicianregardingtariff changes or service changes to the tariff with mobile provider.
Working with the team to pick calls from the queue and triage them whereappropriate toeither deal directly if appropriate (admin basedrequests) vs assigning to mobile technicians and ensuring the right priority and description are clear. This may involve talking with users who logged the request or other teams who passed the request to the mobile team.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites
The 3/4 “must haves” for you to be considered for this role:
• Educated to degree level or equivalent experience in this field
• Evidence of continuous personal and professional development
• At least two years’ experience office apps, such as Outlook Mail, Outlook Calendar
• Experience of Excel (1- 2 years)
If you're someone who shares our passion for excellence and care, join us and let's be outstanding together.
We welcome a conversion about flexibility and any other questions you may have. Please don't hesitate to call: Sheleena Francis on 07876191287 or email: sheleena.francis@berkshire.nhs.uk who'll be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
This advert closes on Wednesday 29 May 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.