Outpatient Clinic Co-ordinator - Northwick Park | Moorfields Eye Hospital NHS Foundation Trust
| Posting date: | 15 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,948 - £29,468 per annum incl. HCAS |
| Hours: | Full time |
| Closing date: | 14 June 2024 |
| Location: | Harrow, HA1 3UJ |
| Company: | Moorfields Eye Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6257246/273-DN-7246 |
Summary
• To provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics
• To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.
• To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
• To ensure adherence to the Trust’s Access Policy at all times.
• Provide a high standard of receptionist and general administrative support.
• Be courteous and professional when dealing with patients, colleagues.
• Ensure clinic whiteboards are updated with the correct and most recent information.
• Ensure that patients are correctly identified on arrival at clinic.
• Record the patient’s attendance at clinic on PAS.
• Following attendance, record outpatient outcomes, RTT status and where appropriate, outpatient procedure coding promptly for every patient.
• Book appointments for diagnostic purposes in liaison with the appropriate departments.
• Make follow-up appointments as requested by the clinician within appropriate timeframes.
• Where issues and/or problems are identified with appointment booking, highlight these with clinicians, ensuring they are addressed in accordance with the Trust’s Access Policy.
• Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g. patients arriving late.
• Do Not Attend (DNA) and discharge patients in line with the Access Policy and ensure clinics are ‘cashed up’ promptly.
• Ensure that support appointments, interpreters and transport are booked in a timely manner.
• Send out clinic appointment letters promptly in order for patients to receive them in sufficient time for their appointment..
This post is based at our Northwick Park site,
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Full support and training to develop your skills
• Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
• Ensure that the telephone is answered promptly at all times.
• Deal with telephone enquiries from patients, carers and external agencies in relation to appointments and general enquiries in a courteous, professional and efficient manner ensuring accurate records are maintained, both manual and electronic, and appropriate action is taken in a timely manner
• Participate in the induction and training of new staff within Moorfields East directorate, sharing knowledge and expertise of the administrative processes, functions and specialty specific knowledge.
• Attend mandatory training required for administrative staff to ensure compliance with the Trust Mandatory Training Framework.
• Participate and assist with the collection of monitoring data as required.
• Adhere to the Trust Uniform Policy.
• Adhere to the Trust’s “Quality Standards”.
• To undertake any other duties as designated by the line manager which are commensurate with the grade.
1. To comply at all times with the requirements of the Health & Safety regulations under the Health & Safety at Work Act (1974) and to take responsibility for the health and safety and welfare of others in the working environment ensuring that agreed safety procedures are carried out to maintain a safe environment.
2. To comply at all times with the Trusts Information Governance Policy. The policy sets out the accountability and reporting arrangements for Information Governance in the trust and how assurance is provided that the Trust continues to meet at least the minimum standards of information governance compliance required by the NHS Information Governance Toolkit.
This advert closes on Wednesday 22 May 2024
• To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.
• To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
• To ensure adherence to the Trust’s Access Policy at all times.
• Provide a high standard of receptionist and general administrative support.
• Be courteous and professional when dealing with patients, colleagues.
• Ensure clinic whiteboards are updated with the correct and most recent information.
• Ensure that patients are correctly identified on arrival at clinic.
• Record the patient’s attendance at clinic on PAS.
• Following attendance, record outpatient outcomes, RTT status and where appropriate, outpatient procedure coding promptly for every patient.
• Book appointments for diagnostic purposes in liaison with the appropriate departments.
• Make follow-up appointments as requested by the clinician within appropriate timeframes.
• Where issues and/or problems are identified with appointment booking, highlight these with clinicians, ensuring they are addressed in accordance with the Trust’s Access Policy.
• Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g. patients arriving late.
• Do Not Attend (DNA) and discharge patients in line with the Access Policy and ensure clinics are ‘cashed up’ promptly.
• Ensure that support appointments, interpreters and transport are booked in a timely manner.
• Send out clinic appointment letters promptly in order for patients to receive them in sufficient time for their appointment..
This post is based at our Northwick Park site,
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Full support and training to develop your skills
• Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
• Ensure that the telephone is answered promptly at all times.
• Deal with telephone enquiries from patients, carers and external agencies in relation to appointments and general enquiries in a courteous, professional and efficient manner ensuring accurate records are maintained, both manual and electronic, and appropriate action is taken in a timely manner
• Participate in the induction and training of new staff within Moorfields East directorate, sharing knowledge and expertise of the administrative processes, functions and specialty specific knowledge.
• Attend mandatory training required for administrative staff to ensure compliance with the Trust Mandatory Training Framework.
• Participate and assist with the collection of monitoring data as required.
• Adhere to the Trust Uniform Policy.
• Adhere to the Trust’s “Quality Standards”.
• To undertake any other duties as designated by the line manager which are commensurate with the grade.
1. To comply at all times with the requirements of the Health & Safety regulations under the Health & Safety at Work Act (1974) and to take responsibility for the health and safety and welfare of others in the working environment ensuring that agreed safety procedures are carried out to maintain a safe environment.
2. To comply at all times with the Trusts Information Governance Policy. The policy sets out the accountability and reporting arrangements for Information Governance in the trust and how assurance is provided that the Trust continues to meet at least the minimum standards of information governance compliance required by the NHS Information Governance Toolkit.
This advert closes on Wednesday 22 May 2024