Casual Digital Admissions Adviser
| Posting date: | 15 May 2024 |
|---|---|
| Salary: | £11.44 per hour |
| Additional salary information: | 11.44 - 11.44 |
| Hours: | Part time |
| Closing date: | 05 June 2024 |
| Location: | Reading, RG1 4HJ |
| Company: | Vacancy Filler |
| Job type: | Temporary |
| Job reference: | MAY20242015 |
Summary
Who we are:
Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.
We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.
When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.
Together, we will bring out the best version of yourself.
About the role: Casual Digital Admissions Adviser
We are looking for Digital Admissions Advisers to join our team on a casual basis between 24 June and 27 September 2024 to support with our main student enrolment period. Prior to these dates, you will be given 2 weeks of paid training to prepare you for the role, starting from 24 June 2024.
We have an exciting opportunity available within our Contact Centre at our Reading College campus, offering up to 37 hours per week. In this role, no two days are the same. You will be joining our established team of friendly advisers to ensure we deliver and maintain an exceptional service to all customers, offering a first point resolution to customers over the phone and through enquiries.
This is an excellent opportunity for someone who is interested in expanding their skills in customer service and administrative support within the education sector, as well as a range of transferrable skills.
You may not have considered using your skills in this way before, so this could take your career and experience in a new direction and may also present opportunities longer term, to provide you with a varied and fulfilling career path.
What do you need to be successful as a Digital Admissions Adviser at Activate Learning?
You will have a positive mindset and a commitment to providing excellent customer service. Previous relevant customer service experience is not required but is desirable.
Strong personal organisation and communication skills are required for this role. IT skills are essential, along with the ability to use Microsoft Office applications.
This is a fast-paced environment, and as a team we will handle a large volume of telephone calls and enquiries. We are looking for candidates who are self-motivated, and have a flexible approach, with a proactive attitude to problem solving and the ability to work to deadlines.
There is an expectation upon stepping into this role that you will be able to work during our enrolment training day on 15 July as well as GCSE results day on 22 August.
Why work with the Activate Learning Group?
Here are some of our benefits:
Enrolment into generous pensions schemes
Generous annual leave entitlement
Excellent on-site facilities including free onsite parking, refectory facilities, Hair and Beauty salons
An extensive Learning and Development programme with a range of CPD opportunities
Specialised support and development for teaching staff
Access to qualified coaches for all staff
Leadership and Management development programmes
Flexible working opportunities, where appropriate
A comprehensive wellbeing programme including access to the Fika and Everymind app
Mental Health support including access to Mental Health First Aiders
Employee Assistance Programme
Employee resource groups
Cycle to work scheme
Refer a friend vacancy incentive
Access to student discount programmes
Applicants should apply at the earliest opportunity, closed vacancies will prevent application form submission.
Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.
Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK.
Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.
Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning, have no authority to enter into an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL.
Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.
We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.
When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.
Together, we will bring out the best version of yourself.
About the role: Casual Digital Admissions Adviser
We are looking for Digital Admissions Advisers to join our team on a casual basis between 24 June and 27 September 2024 to support with our main student enrolment period. Prior to these dates, you will be given 2 weeks of paid training to prepare you for the role, starting from 24 June 2024.
We have an exciting opportunity available within our Contact Centre at our Reading College campus, offering up to 37 hours per week. In this role, no two days are the same. You will be joining our established team of friendly advisers to ensure we deliver and maintain an exceptional service to all customers, offering a first point resolution to customers over the phone and through enquiries.
This is an excellent opportunity for someone who is interested in expanding their skills in customer service and administrative support within the education sector, as well as a range of transferrable skills.
You may not have considered using your skills in this way before, so this could take your career and experience in a new direction and may also present opportunities longer term, to provide you with a varied and fulfilling career path.
What do you need to be successful as a Digital Admissions Adviser at Activate Learning?
You will have a positive mindset and a commitment to providing excellent customer service. Previous relevant customer service experience is not required but is desirable.
Strong personal organisation and communication skills are required for this role. IT skills are essential, along with the ability to use Microsoft Office applications.
This is a fast-paced environment, and as a team we will handle a large volume of telephone calls and enquiries. We are looking for candidates who are self-motivated, and have a flexible approach, with a proactive attitude to problem solving and the ability to work to deadlines.
There is an expectation upon stepping into this role that you will be able to work during our enrolment training day on 15 July as well as GCSE results day on 22 August.
Why work with the Activate Learning Group?
Here are some of our benefits:
Enrolment into generous pensions schemes
Generous annual leave entitlement
Excellent on-site facilities including free onsite parking, refectory facilities, Hair and Beauty salons
An extensive Learning and Development programme with a range of CPD opportunities
Specialised support and development for teaching staff
Access to qualified coaches for all staff
Leadership and Management development programmes
Flexible working opportunities, where appropriate
A comprehensive wellbeing programme including access to the Fika and Everymind app
Mental Health support including access to Mental Health First Aiders
Employee Assistance Programme
Employee resource groups
Cycle to work scheme
Refer a friend vacancy incentive
Access to student discount programmes
Applicants should apply at the earliest opportunity, closed vacancies will prevent application form submission.
Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.
Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK.
Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.
Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning, have no authority to enter into an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL.