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Family Services Coordinator

Job details
Posting date: 14 May 2024
Salary: £32,076 per year
Hours: Full time
Closing date: 28 May 2024
Location: Ipswich, Suffolk, IP1 2BX
Company: Suffolk County Council
Job type: Permanent
Job reference: 14971

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Summary

- Suffolk County Council - Endeavour House, Ipswich, Suffolk IP1 2BX / Hybrid
- £32,076 per annum (pro rata if part time)
- 30 - 37 hours per week
- Permanent

We’re passionate about improving the future for our customers, our communities and the environment. If you are too, join us as Family Services Coordinator, your innovation and drive will help us to continue improving and evolving.
Reimagine the possibilities.

The Special Education Needs and Disability (SEND) Family Services Team leads all aspects of our family-facing work and supports individual children and young people with SEND and their families throughout their SEND journey. This includes securing the right education offer to support their specific needs and ensuring regular and effective review of their progress, holding providers to account across the system for meeting the needs of individual children and young people.
Posts available
- Post 1 - 37 hours per week
- Post 2 - 30 hours per week

Your role and responsibilities
You will:
- have direct case responsibility for a cohort of pupils with Education, Health and Care (EHC) plans in local mainstream and specialist settings
- monitor progress through annual reviews and ensure EHC Plans remain current and relevant
- coordinate and complete EHC Needs Assessments, ensuring where it is necessary to issue an EHC Plan, that these are of good quality and within statutory timescales
- provide support and guidance to children and young people who are permanently excluded from an education setting, working with them and their families to identify and facilitate suitable education provision
- attend exclusion hearings to support families and challenge education providers’ practice when necessary.

You will need:
- a suitable qualification at graduate level or equivalent experience in a relevant area of work
- a high standard of work
- be able to deliver change quickly.
In return, you will have the satisfaction of being part of a strong and vibrant service that makes a real difference for children and young people every day.
You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team
The SEND Family Services Team:
- lead on the support of children, young people, and their families so that with the necessary skills, young people progress into adulthood to further achieve their hopes, dreams and ambitions. Fundamental to this is our joint partner commitment to the delivery of services through a key working approach for all
- includes practitioners from a range of backgrounds to provide a wealth of knowledge and experience and to build strong working partnerships across the education, health, and care systems
- demonstrates key-working approaches in their everyday practice and have professional relationships with and understanding of education settings and partner agencies to underpin this work. We work closely with our family representatives and our partners in health and social care to achieve this, but we still have a great deal to do.
If you share our values and ambitions, we would love you to join our team.

Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk).

For more information
Please contact Katie Boyce (she/her) for a casual conversation. You can reach them by calling 01473 264668 or emailing katie.boyce@suffolk.gov.uk.

How to apply
Step 1 - Read the Job and Person Profile (docx).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (docx).
1. Give an example of a project in which you were involved in, that required teamwork skills.
2. Give an example of a significant decision you made in your last position.
3. Give an example of a conflict you had with a stakeholder and how you responded.
4. Please describe what you think are the key factors of good communication.


If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412.  If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 28 May 2024.
Promoted as JOTW (Job of the Week) on Suffolk Jobs Direct.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:


up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
plus more!


If you would like to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).

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