Receptionist - General Practice
| Posting date: | 13 May 2024 |
|---|---|
| Salary: | £11.52 to £11.62 per hour |
| Additional salary information: | £11.52 - £11.62 an hour |
| Hours: | Full time |
| Closing date: | 02 June 2024 |
| Location: | Nottingham, NG11 8AD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1891-24-0002 |
Summary
The following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Other tasks will include Reception · Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice · Deal with all general enquiries · Explain procedures as necessary · Process personal and telephone requests for appointment, visits and telephone consultations according to practice protocols and guidelines · Receive and make telephone calls as required – divert calls promptly and appropriately and take messages ensuring accuracy of details and prompt appropriate delivery · Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner · Receiving patients consulting with members of practice team · Take and put prescription request from patients over the front counter in accordance with practice guidelines · Hand completed repeat prescriptions to patients, checking name and address · Explain practice arrangements and formal requirements to new patients and ensure procedures are completed · Processing and distributing incoming (and outgoing) mail · Scanning · Advise patients of relevant charges for private services, accept payment and issue receipts for same · Keeping reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter · Be able to cover all reception positions as necessary · Have working knowledge of telephone system Administration · Mail to patients and required, i.e. calls and reminders · Photocopy as requested Other responsibilities · To have a thorough knowledge of all practice procedures · To work in accordance to practice protocols · Ensure building security – have thorough knowledge of doors/windows/alarms · Opening up/locking up of practice premises and maintaining security in accordance with practice protocols · Computer data entry – processing and recording information in accordance with practice procedures · Providing clerical assistance to practice staff as required from time to time · Undertake any additional duties as requested by the partners or the practice manager Duties may be varied from time to time under the direction of the practice manager, dependant on current and evolving practice workload and staffing levels. Secondary responsibilities In addition to the primary responsibilities, · Keep up to date with mandatory training · Continue ongoing professional development · Keep up to date with practice policies and procedures