Repairs Planner
| Posting date: | 13 May 2024 |
|---|---|
| Salary: | £27,000 per year |
| Hours: | Full time |
| Closing date: | 12 June 2024 |
| Location: | E154PN |
| Remote working: | On-site only |
| Company: | Build Recruitment |
| Job type: | Permanent |
| Job reference: | 30945-9788 |
Summary
Position: Repairs Planner
Location: Stratford
Type: Perm, 8am-5pm, ful time office.
Salary: £27k per annum
Overview:
As a Repairs Planner, you will be responsible for efficiently scheduling and coordinating repairs and maintenance tasks across our social housing properties. You will liaise closely with tenants, contractors, and internal teams to ensure timely and effective resolution of repair issues, contributing to the overall satisfaction and well-being of our residents
Details of the role:
• Schedule and plan repairs, maintenance for social housing properties in accordance with procedures and priorities
• Act as the primary point of contact for tenants reporting repair issue, providing excellent customer service and keeping them informed about repair progress and appointments
• Liaise with external contractors and suppliers to allocate repair tasks, obtain quotes, and monitor work quality ensuring compliance with contractual agreements and health and safety regulations
• Answer incoming calls with regards to repairs issues
• Effective use of their in-house system to actively schedule available Operatives and Sub-Contractors to jobs.
• Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
• Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.
• Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
• Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
• Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
• Managing incoming repairs inbox and allocating repairs works appropriately.
• Scheduling work for operatives to attend properties and undertake works.
Requirements
• Previous experience in a similar role
• Previous experience in call centre environment and/or dealing with high volumes of calls (desirable)
• Excellent communication skills
• Ability to prioritize tasks
Benefits
• 22 days annual leave which increases with length of service
• Pension
• Perkbox rewards
• Long service rewards
• Volunteering days
Please apply with you CV or contact Leah Seber at build recruitment.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.