Greenwich Care Homes Complex Case Management Team Administrator
| Posting date: | 13 May 2024 |
|---|---|
| Salary: | £27,129.00 to £28,649.00 per year |
| Additional salary information: | £27129.00 - £28649.00 a year |
| Hours: | Full time |
| Closing date: | 28 May 2024 |
| Location: | Woolwich, SE18 3RG |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9277-24-0782 |
Summary
Successful applicants will have experience in customer-care, preferably in a health or social care setting. As the initial point of contact for telephone callers, you will provide advice and information to members of the public, service users and professionals throughout the health and social care network. A professional, friendly and efficient telephone manner is essential along with an ability to deal with a diversity of people, who could be upset or challenging, in a sensitive and polite manner. You will need excellent organisational skills to manage a busy and varied workload. An excellent working knowledge of IT packages is essential, as is your experience in working with databases. A working knowledge of RIO or Mosaic would be an advantage. The post will include processing referrals to the service and ensuring information is up to date. The post holder will also take a key role in co-coordinating multidisciplinary meetings between partner organisations and ensuring that relevant documents are ready for meetings.