Coordinator
| Posting date: | 11 May 2024 |
|---|---|
| Salary: | £23,359 to £25,954 per year |
| Hours: | Full time |
| Closing date: | 24 May 2024 |
| Location: | Camborne, South West, TR14 0HZ |
| Company: | LiveWest Homes Ltd |
| Job type: | Permanent |
| Job reference: | 52932007 |
Summary
About The Role
Are you an experienced Coordinator looking for a new challenge within a growing organisation that makes a real difference to people's lives? If so, read on.
We have a great opportunity for a customer focused, empathetic individual to join our Housing Management team as a Coordinator.
On a day to day basis, you will work alongside our Housing Officers ensuring that our customers receive a great customer focused service, providing a high standard of accuracy, efficiency and empathy. You will provide support and administrative services to the Housing Officers. You will be in contact with our customers, providing advice on their tenancies, or sign-posting to the correct team.
This is a great opportunity, with training and development opportunities available to you to support your career progression.
This role is being offered on a full time, permanent basis and will be based in our Tolvaddon Office. A hybrid working style is an option.
About The Candidate
To be a successful Coordinator - Neighbourhood Services, you will have the skills, knowledge and experience required for a Level 1 - Team Member role, along with the below role specific requirements:
- Experience in working in a customer service environment and a track record in improving customer satisfaction.
- Knowledge of Social Housing policy. (D)
- Ability to deliver high levels of customer care.
- Customer Service qualification (or equivalent experience through work or study), willingness to work towards.
- Relevant qualification in Business Administration or equivalent. (D)
- Demonstrates a good level of patience and empathy.
- Ability to naturally build rapport with customers.
- Ability to adapt positively to change in a fast paced, pressurised and reactive environment.
- Ability to accurately input/extract data whilst communicating by telephone.
- Good level of literacy and numeracy.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.
Are you an experienced Coordinator looking for a new challenge within a growing organisation that makes a real difference to people's lives? If so, read on.
We have a great opportunity for a customer focused, empathetic individual to join our Housing Management team as a Coordinator.
On a day to day basis, you will work alongside our Housing Officers ensuring that our customers receive a great customer focused service, providing a high standard of accuracy, efficiency and empathy. You will provide support and administrative services to the Housing Officers. You will be in contact with our customers, providing advice on their tenancies, or sign-posting to the correct team.
This is a great opportunity, with training and development opportunities available to you to support your career progression.
This role is being offered on a full time, permanent basis and will be based in our Tolvaddon Office. A hybrid working style is an option.
About The Candidate
To be a successful Coordinator - Neighbourhood Services, you will have the skills, knowledge and experience required for a Level 1 - Team Member role, along with the below role specific requirements:
- Experience in working in a customer service environment and a track record in improving customer satisfaction.
- Knowledge of Social Housing policy. (D)
- Ability to deliver high levels of customer care.
- Customer Service qualification (or equivalent experience through work or study), willingness to work towards.
- Relevant qualification in Business Administration or equivalent. (D)
- Demonstrates a good level of patience and empathy.
- Ability to naturally build rapport with customers.
- Ability to adapt positively to change in a fast paced, pressurised and reactive environment.
- Ability to accurately input/extract data whilst communicating by telephone.
- Good level of literacy and numeracy.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.