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Trainee Community Care Navigator | Manchester University NHS Foundation Trust
| Posting date: | 10 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 Pr rata |
| Hours: | Part time |
| Closing date: | 09 June 2024 |
| Location: | Harpurhey, M9 4DA |
| Company: | Manchester University NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6281854/349-CSS-6281854 |
Summary
We are recruiting 1 Full Time (37.5 hrs) and 1 Part Time (15 hours per week) Trainee Care Navigator to join our new Community Diagnostic Centre (CDC) in Harpurhey.
You will join our admin team, covering reception and booking and scheduling patients in for their Diagnostic tests.
The CDC offers a community facing diagnostics service with focus on delivering a seamless interface between primary care, hospital and community health and social care services, ensuring the people of
Manchester have access to the right services at the right time in the right location.
This role is an opportunity to be trained as a Community CDC Care Navigator whereby you will develop to support patients through their patient journey, from beginning to end, by being involved in all aspects
of the patient journey, including outreach into the community.
• Dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
• Answer telephone calls, taking messages and passing on accurately to the relevant departments/person.
• Ensure a high level of customer service through effective and timely communication with patients, managers and staff.
• Work effectively as a key member of a small team Supporting the team with administrative duties in relation to outreach work within local communities.
• Chase referrals, results etc for patients and other duties requested
• To proactively contact patients to pass on information from the clinical staff relating to appointments or information
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
The post holder will need to have good verbal and written communication skills.
The CDC opens between 08:00-20:00 Monday to Friday and 08:00- 18:00 Saturday and Sunday.
This advert closes on Friday 24 May 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.