Patient Pathway Co-ordinator | Milton Keynes University Hospital NHS Foundation Trust
| Posting date: | 09 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,147 - £27,596 per annum pro rata |
| Hours: | Part time |
| Closing date: | 08 June 2024 |
| Location: | Milton Keynes, MK6 5LD |
| Company: | Milton Keynes University Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6045018/430-WC6045018 |
Summary
Patient Pathway Co-ordinator
Department: Paediatrics
Band 4 £25,147 - £27,596 per annum
Hours: 21 per week, all MKUH roles will be considered for flexible working
An exciting opportunity has arisen to join, on a part-time basis, the Women’s and Children's division as a Patient Pathway Co-Ordinator. The main role of a patient Pathway Co-ordinator is to provide excellent customer service to patients, validate the PTL, utilise capacity, attend MDTS, support clinicians with their administrative duties and support the Operational Management Team.
Women’s Services is a dynamic and fast-paced department, where no two days are the same. It is therefore essential that you have a flexible approach and a ‘can do attitude’. You will work as part of a team, as well as have an individual workload. Excellent communication skills, both written and verbal are essential to this role.
Interview date: 04.06.2024
To ensure a safe and smooth pathway for all patients, from the point of referral to discharge.
Proactive coordination of patient pathways in accordance with national and locally defined policies and standards, inclusive of ensuring relevant appointments, diagnostic tests etc are arranged, results are reviewed, escalations to the relevant clinician or team are made, relevant departments are liaised with and MKUH systems are accurately updated.
Provision of a comprehensive senior administration service to clinicians and teams within a designated specialty.
Monitoring of patient pathways, inclusive of updating relevant MKUH systems such as eCare, Clinic Outcome Forms and the Patient Tracking List (PTL). Taking proactive measures to support delivery within national and locally agreed policies and standards.
Supporting operational teams to deliver an efficient and effective outpatient service.
Responding to queries ensuring that general data protection rules are adhered to, and excellent customer service provided.
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
• Supporting clinical and operational teams to deliver an efficient and effective outpatient service.
• Setting up outpatient clinics inclusive of booking / cancelling rooms and assisting operational teams with clinic template arrangements.
• Acting as senior administration support for designated clinicians, interfacing between other relevant teams to resolve issues and coordinate patient pathways.
• Communicating effectively with stakeholders, using negotiation skills to achieve the desired outcome.
• Identifying process issues and making suggestions for changes
Please refer to the attached Job Description for more information on the role.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
This advert closes on Thursday 23 May 2024