Sales Administrator
| Posting date: | 09 May 2024 |
|---|---|
| Salary: | £25,000 to £29,000 per year |
| Hours: | Full time |
| Closing date: | 08 June 2024 |
| Location: | Waterlooville, Hampshire |
| Remote working: | On-site only |
| Company: | Rafferty Resourcing Ltd |
| Job type: | Permanent |
| Job reference: | JRAFF01 |
Summary
Sales Administrator, Permanent, Waterlooville
We are seeking a Sales Administrator for a company based in Waterlooville. This role involves interacting with customers both over the phone and via email, offering pricing information and creating personalised quotes to meet the specific needs of each business. The company is committed to its employees' professional growth, offering outstanding training programmes, a supportive and friendly team environment, and opportunities for long-term career development.
The Role:
This position involves communicating with customers and suppliers via phone and email too. Although emailing is an option (and most things are done this way), due to time constraints during the day, making a quick phone call is preferred. We are looking for someone confident enough to handle this aspect, such as following up with a delivery provider or contacting a customer for essential order details. While sending an email might cause delays, a brief phone call can resolve matters swiftly.
Managing your designated key customer accounts
Speaking to your customers regarding their orders, ensuring the information relating to the order is accurate and that the customer has been quoted correctly
Providing pricing and product information to your customers via email
Responding to emails and taking incoming phone calls
Updating the quotation system with information, such as volume, quantities and technical specifications
Matching invoices with delivery notes
Collaborating with the wider team regarding stock updates and deliveries
Ensuring all customer information, is entered accurately on the CRM system
The Person:
We are looking for individuals who can bring a diverse set of strengths to the team. If you have a sales administration background or if you have experience in commercial or manufacturing roles that involve order processing and managing repeat customers, we encourage you to apply. Here are some key skills and attributes we are seeking in potential candidates:
Strong customer service skills: Ability to handle enquiries, resolve issues, and provide exceptional service to customers
Proficiency in order management: Experience in processing orders accurately and efficiently, ensuring timely delivery and customer satisfaction
Problem-solving skills: Capacity to troubleshoot issues, address customer concerns, and find solutions to meet customer needs
Communication skills: Effective verbal and written communication to interact with customers, colleagues, and suppliers
Numeracy: Having a strong grasp of numbers would be helpful for accurately calculating costs for clients (although full training is provided).
Additional Information
This is a full time office based role
Hours of work are between 8.30am and 5pm (8.30am to 4.30pm or 9am to 5pm)
Early Friday finish (on rota), if working compressed hours
No weekend working
Salary up to £29,000 depending on experience
Flexible holidays
Increasing holiday entitlement
Additional days holiday for your birthday
Life insurance, company pension scheme
Discount shopping via Perks at Work
Casual dress on a Friday
We are seeking a Sales Administrator for a company based in Waterlooville. This role involves interacting with customers both over the phone and via email, offering pricing information and creating personalised quotes to meet the specific needs of each business. The company is committed to its employees' professional growth, offering outstanding training programmes, a supportive and friendly team environment, and opportunities for long-term career development.
The Role:
This position involves communicating with customers and suppliers via phone and email too. Although emailing is an option (and most things are done this way), due to time constraints during the day, making a quick phone call is preferred. We are looking for someone confident enough to handle this aspect, such as following up with a delivery provider or contacting a customer for essential order details. While sending an email might cause delays, a brief phone call can resolve matters swiftly.
Managing your designated key customer accounts
Speaking to your customers regarding their orders, ensuring the information relating to the order is accurate and that the customer has been quoted correctly
Providing pricing and product information to your customers via email
Responding to emails and taking incoming phone calls
Updating the quotation system with information, such as volume, quantities and technical specifications
Matching invoices with delivery notes
Collaborating with the wider team regarding stock updates and deliveries
Ensuring all customer information, is entered accurately on the CRM system
The Person:
We are looking for individuals who can bring a diverse set of strengths to the team. If you have a sales administration background or if you have experience in commercial or manufacturing roles that involve order processing and managing repeat customers, we encourage you to apply. Here are some key skills and attributes we are seeking in potential candidates:
Strong customer service skills: Ability to handle enquiries, resolve issues, and provide exceptional service to customers
Proficiency in order management: Experience in processing orders accurately and efficiently, ensuring timely delivery and customer satisfaction
Problem-solving skills: Capacity to troubleshoot issues, address customer concerns, and find solutions to meet customer needs
Communication skills: Effective verbal and written communication to interact with customers, colleagues, and suppliers
Numeracy: Having a strong grasp of numbers would be helpful for accurately calculating costs for clients (although full training is provided).
Additional Information
This is a full time office based role
Hours of work are between 8.30am and 5pm (8.30am to 4.30pm or 9am to 5pm)
Early Friday finish (on rota), if working compressed hours
No weekend working
Salary up to £29,000 depending on experience
Flexible holidays
Increasing holiday entitlement
Additional days holiday for your birthday
Life insurance, company pension scheme
Discount shopping via Perks at Work
Casual dress on a Friday