Warning
This job advert has expired and applications have closed.
Job Centre Work Coach - Universal Credit (EO) - South West Wales (Ref: 682)
| Posting date: | 08 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 21 May 2024 |
| Location: | Porth, Rhondda Cynon Taff |
| Remote working: | On-site only |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 352530 |
Summary
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.
Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.
As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.
If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.
Key Accountabilities
The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:
Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services
Building positive relationships with customers that encourages, motivates, and builds trust.
Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
Making timely decisions, based on customer needs, and referring them to appropriate help and support.
Be accountable for performance and management of your caseload.
Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.
As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.
If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.
Key Accountabilities
The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:
Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services
Building positive relationships with customers that encourages, motivates, and builds trust.
Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
Making timely decisions, based on customer needs, and referring them to appropriate help and support.
Be accountable for performance and management of your caseload.