Customer Experience Coordinator
| Posting date: | 03 May 2024 |
|---|---|
| Salary: | £24,464 per year |
| Hours: | Full time |
| Closing date: | 02 June 2024 |
| Location: | s1 |
| Remote working: | On-site only |
| Company: | CP Management Solutions LTD |
| Job type: | Permanent |
| Job reference: | CUST COORD SHEFFIELD-445971 |
Summary
Job Title: Customer Experience Coordinator
Location: Sheffield, South Yorkshire, England
Total Salary: £24,464 per annum
• Job Type: Temporary to Permanent
• Hours: Monday to Friday working hours from 8:00 am to 4:30 pm
• Exhibit exceptional communication skills, both verbal and written, fostering clear and effective interactions.
• Execute all tasks with a focus on achieving desired outcomes.
• Demonstrate strong organizational abilities and uphold high standards of housekeeping.
• Thrive as a collaborative team member while also excelling in self-directed initiatives, driven by personal motivation.
• Maintain precise data entry across various platforms including Systems, Xactware, Symbility, and other client portals.
• Serve as the primary point of contact between clients, service centers, and contractors involved in claims, ensuring accurate and timely communication.
• Schedule appointments for both reactive and planned trade works efficiently.
• Assist clients in selecting materials for reinstatement works, providing valuable support throughout the process.
• Handle interim invoicing for reinstatement projects, ensuring accuracy and timeliness.
• Monitor and uphold Service Level Agreements (SLAs), promptly addressing any concerns to the Customer Experience Manager.
• Deliver exceptional customer service consistently, maintaining a courteous and professional demeanor at all times.
• Analyze and rectify financial data to ensure accurate projected margins, updating Project Management Control (PMC) weekly.
• Resolve customer inquiries promptly and escalate any complaints to the appropriate manager for swift resolution.
• Possess comprehensive understanding of all contracts under your purview.
• Facilitate procurement processes by appointing and issuing purchase orders, maintaining effective communication with suppliers as needed.
• Adhere to and ensure compliance with Health & Safety, Environment & Quality procedures within your local branch.
Qualifications:
• Strong organizational and communication skills.
How to Apply:
For more information or to apply, contact Zana at 07442925912 or zana@coregroup.org.uk. Please include "Customer Experience Coordinator Application" in the subject line.
Join our team and be part of shaping positive customer experiences in the restoration, construction and admin industry!